Associate, Personalized Donor Stewardship - Foundation

This role involves remote/work from home with a requirement for a minimum of two (2) days per week working onsite and may be subject to change as the organization works through its hybrid workforce plan and/or changing needs of the Foundation. We care about our team and community and are aligned with CAMHs health and safety practices.

ABOUT CAMH FOUNDATION

Hi! Im Lin Hou Senior Manager Personalized Donor Stewardship. Im proud to be part of the Foundation working for a meaningful cause and collaborating with an exceptional team.

I believe the key to an excellent Associate Personalized Donor Stewardship (full-time temporary until February 2027) is not just the technical skills but the knowledge of the organizations business asking the right questions listening to the answers and believing in the organizations mission.

The Centre for Addiction and Mental Health (CAMH) is Canadas largest mental health teaching hospital and one of the worlds leading research centres in its field. With a dedicated staff of more than 5000 physicians clinicians researchers educators and support staff CAMH offers outstanding clinical care to more than 38000 patients each year. The organization conducts ground-breaking research provides expert training to healthcare professionals and scientists develops innovative health promotion and prevention strategies and advocates on public policy issues at all levels of government.

CAMH Foundation is charged with raising and stewarding funds in support of CAMH. Its role is to help transform the way we understand and address mental illness by raising awareness and increasing engagement across the country. Generous and dedicated supporters help CAMH advance discovery and innovation build spaces that promote recovery and break down the stigma of mental illness.

With a vision to inspire philanthropy to solve the greatest mental health challenges of our time the Philanthropy team is responsible for inspiring philanthropic support from individuals in the private sector making up over 70% of CAMH Foundations annual revenue. As members of the team we are committed to being positive culture carriers adaptable change agents clear proactive communicators and to leading a culture of helpfulness. Team members approach their work from the perspective of curiosity and a common purpose to nurture life-long relationships outside and inside CAMH.

THE OPPORTUNITY:

The Associate Personalized Donor Stewardship is a critical member of the Philanthropy team that provides administrative leadership and stewardship support to a highly driven senior team including the Chief Philanthropy Officer Directors of Principal Gifts and Senior Development Officers.

This role will provide administrative leadership and support to the Senior Manager Personalized Donor Stewardship and stewardship initiatives to strengthen relationships with key donors and to secure increased funding and ultimately donor retention and renewal.

The Associate Personalized Donor Stewardship will be a highly motivated agile energetic versatile collaborative team player who can multitask projects understand nuance and is able to recognize priorities in ensuring that we are meeting and exceeding our donors expectations. The new incumbent will require strong administrative and organizational skills with a demonstrated understanding of the complexities and issues inherent in major gift fundraising.

KEY RESPONSIBILITIES:

The role of Associate Personalized Donor Stewardship will include but is not limited to the following:

• Provide stewardship support to the Senior Manager Personalized Donor Stewardship and senior members of the Philanthropy Team including but not limited to executive leadership Director(s) Principal Gifts and senior fundraisers.
• Provide operational support to the Senior Manager Personalized Donor Stewardship. Administrative tasks may include maintaining filing systems preparing invoices and expenses for processing mailings mail merge meeting minutes monitoring stewardship inventory ordering supplies/stationery scheduling meetings drafting correspondence and email templates maintaining stewardship calendar and pulling reports.
• Support and execute stewardship activities to engage a small portfolio of donors and former senior volunteers requiring ongoing stewardship.
• Support the development of compelling individual stewardship plans including pulling data insights from Raisers Edge developing reports and compiling information as requested.
• Proactively initiate and execute stewardship activities from individual stewardship plans including the coordination of Thankview videos celebrations gifts gift announcements reporting recognition drafting correspondence and email templates etc.
• Coordinate and support personalized recognition celebrations and tours including the preparation of invitation lists rsvp tracking and managing responses prompting follow-up assisting with event logistics and post-event outreach.
• Collaborate and liaise with vendors hospital and business partners to help deliver best-in-class meaningful personalized engagement.
• Coordinate and execute on the Impact Report process. Tasks include but are not limited to: tracking and maintaining impact report deliverables in Raisers Edge work closely with the Project Officer Impact Communications to review upcoming reports to ensure deliverables are flagged and in progress personalize reports on an ad hoc basis ensure completed reports are distributed in a timely manner manage and execute distribution plans draft correspondence and covering email templates pull reports to provide donor lists and monthly updates to Donor Managers and ensure prompt communication on any updates to reports.
• Maintain tracking system for stewardship projects and ensure any outreach to donors are tracked in Raisers Edge.
• Support recognition processes and activities on an ad hoc basis including data entry and clean-up generating reports from RE and general administrative support.
• Collaborate daily with other members of the Philanthropy team and business partners to ensure a high level of information sharing and coordination of stewardship activity to help achieve the teams and Foundations overall fundraising and strategic goals.
• Prepare written materials that will support donor activity including briefing notes stewardship plans and general correspondence.
• Develop in-depth knowledge of the Foundations most significant donors and prospective supporters as well as senior volunteers including Board Members.
• Develop and maintain a strong understanding of CAMH funding priorities and related mental health and addiction issues to inform strategies and experiences with the intent to motivate and excite donors prospects and volunteers.

The purpose of establishing this role at the Foundation is to ensure our Major Gift donors are engaged communicated with on a regular basis in meaningful and personalized ways feel appreciated and are recognized for the contributions they have made that are essential to CAMHs success.

• A post-secondary education or relevant experience is preferred.
• Experience working with senior professional fundraising staff and volunteers. Major gifts and/or campaign experience in a hospital or university setting would be an asset. A combination of relevant education and experience may be considered.
• Evidence of leadership initiative and exceptional judgement.
• Excellent at building mutually beneficial internal and external relationships to achieve results.
• Exceptional communication skills with evidence of strong and persuasive writing skills complemented by superior attention to detail.
• High level of professionalism and a positive attitude.
• Commitment to timely and appropriate customer service rooted in initiative and tact.
• Excellent organizational and problem-solving skills and demonstrated ability to prioritize multiple and changing demands.
• Demonstrated ability to handle multiple priorities and be self-motivated in a high-pressure and demanding work environment.
• Flexible agile and comfortable in managing change.
• Proven ability to exercise diplomacy and good judgment.
• Exemplary attention to detail with excellent planning organizational and time management skills.
• Demonstrated organizational and analytical skills.
• Highly driven and strong ability to work in a fast-paced environment and energized by changing priorities.
• Proficiency in the full suite of Microsoft Office products and internet tools.
• Experience with Raisers Edge and Luminate Online or similar fundraising CRM/online databases.
• Occasional work on evenings and weekends required

Dont sweat it if you dont have everything listed above. We believe in growth and curiosity. If you have some of these qualities and believe this is the position that will make you excited to come into work every day then we want to hear from you!

Salary Range:$61739 to $69388 annually

CAMH Foundation is an equal-opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process please dont hesitate to reach out! Please contact. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

Our North Star is creating hope and improving outcomes for people facing mental illness. We work in respectful partnerships with each other and our hospital partners to inspire philanthropy and raise awareness in support of mental health.