Senior Specialist, Bus Service Delivery
Senior Specialist, Bus Service Delivery
Posted on :
12-09-2025
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1 Vacancy
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Job Description
Description
#LI-MM3
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.
Network Operations is seeking a Senior Specialist Bus Service Delivery position to support the overall daily operation of the Metrolinx bus service. This position will be focused on supporting train service delivery integrated operations and incident in addition to ensuring a systematic procedure and process driven approach in delivery of service within the Network Operations Centre. This position is responsible for facilitating continuous improvement initiatives in support of the rail and integrated operation functions through the design and development of effective and efficient quality assurance training programs and project management.
This is a 24/7 operation and may include working variable shifts/hours weekends and rotating off-days.
What will I be doing
- Coordinate and support critical transit operations to ensure the safe reliable and efficient movement of bus services. This includes proactive planning scheduling and resource management to minimize service disruptions and delays.
- Lead and implement service adjustments in response to real-time conditions including traffic incidents weather impacts and special events ensuring timely and effective delivery of transit services.
- Maintain operational awareness of fleet status transit control systems and service protocols. Oversee continuous improvement initiatives to meet operational goals and ensure timely completion of key deliverables.
- Communicate and collaborate with field personnel including drivers maintenance teams and supervisors to facilitate scheduled work and minimize service impacts. Act as a liaison with internal departments and external partners during service recovery and emergency situations to provide accurate and timely updates.
- Efficiently triage and manage emergency situations with the Incident Control team coordinating response efforts and communicating procedures across departments to support incident resolution and maintain service continuity.
- Uphold a strong commitment to safety and compliance reporting any safety concerns or security breaches to appropriate authorities and ensuring adherence to operational standards.
- Contribute to the development and refinement of control center policies and procedures identifying opportunities for operational efficiencies and supporting the implementation of process improvements in collaboration with leadership.
- Other duties as assigned.
What Skills and Qualifications Do I Need
- In-depth knowledge of bus operations or control centre operations is an asset.
- Completion of a high school diploma or a combination of education training and experience considered equivalent.
- Strong oral and written communication skills with the ability to establish effective working relationships.
- Organizational and collaboration skill to manage multiple and changing functional and service priorities.
- Analytical problem solving critical thinking and decision-making skills to assess and respond quickly to evolvingemergencysituations.
- Proficiency in software applications including MS Office (e.g. Teams Word Excel).
- A minimum of five years of progressive experience working in an operational control center or equivalent.
- Strong communication skills to build cooperative working relationships with external stakeholders.
Dont Meet Every Requirement
If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or email .
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants with the recent implementation of the Internal Mobility Policy the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policybefore submitting your application.
Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
#LI-MM3
Required Experience:
Senior IC
Employment Type
Full-Time
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