Hotel Manager
Hotel Manager
Posted on :
12-09-2025
Employer Active
1 Vacancy
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Job Description
Description
Additional Information: This hotel is owned and operated by an independent franchisee RBH Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
The Hotel
Old Town Chambers part of Marriotts Autograph Collection is not just a place to stay its a place to experience. Nestled in the heart of Edinburghs historic Old Town our property blends centuries of heritage with contemporary luxury. With distinctive design thoughtful service and a strong sense of place every stay is designed to be exactly like nothing else.
Hotel Manager
As Hotel Manager at Old Town Chambers Edinburgh Autograph Collection you will lead daily operations across all key departments ensuring exceptional guest experiences and alignment with our brand vision. Acting as General Manager in their absence you will drive performance through strategic leadership with a strong focus on F&B innovation and personalised service. As part of the Executive Committee youll champion initiatives that reflect the distinctive spirit of our property and elevate its status as one of Edinburghs leading destinations.
Why this role matters
As Hotel Manager you play a key role in shaping the guest experience leading teams and driving operational excellence. Your leadership directly impacts guest satisfaction team engagement and the continued success of Old Town Chambers as a standout destination within the Autograph Collection.
What youll be doing
Reporting to the General Manager you will be leading daily hotel operations teams and guest experience.
Core Responsibilities
Operational & Financial Leadership
Lead hotel operations with a focus on guest satisfaction service excellence and profitability
Monitor financial performance identify opportunities and implement strategies to drive results
Foster a dynamic guest-focused environment across all departments
Food & Beverage & Guest Experience
Champion F&B innovation and consistency aligning with the hotels identity and local culture
Partner with culinary and F&B teams to create standout dining concepts and events
Drive a culture of personalised service anticipating and exceeding guest expectations
Team Leadership & Talent Development
Inspire and mentor department heads to deliver high performance and accountability
Promote a positive and equitable workplace supporting growth through feedback and recognition
Recruit and develop leaders with creativity agility and operational expertise
Brand Alignment & Service Culture
Communicate clear operational goals and uphold the Autograph Collection brand vision
Embed the brands unique service philosophy in every aspect of the guest journey
Actively engage with guests and teams to enhance service delivery and cultural alignment
Why Youll Love This Role
Its an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. Youll have the opportunity to shape a standout guest experience lead a passionate team and bring creative ideas to life in one of Edinburghs most distinctive luxury properties.
Plus youll be backed by RBHs supportive culture a company that puts its people first and offers incredible career growth opportunities.
The Recruitment Process:
At RBH we see recruitment as a two-way journey an opportunity to connect with talented individuals and explore whether were the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills but also for you to explore whether RBH aligns with your goals and values. If were a match youll move on to a formal first-stage interview with our hiring managers in the coming weeks.
Proven experience in leading daily hotel operations at a senior management level
Strong financial acumen with the ability to monitor performance identify opportunities and implement strategies to drive profitability
Demonstrated success in delivering guest satisfaction and embedding a culture of service excellence
Experience in Food & Beverage leadership including innovation concept development and aligning offers with brand identity and local culture
Track record of creating memorable guest experiences with a focus on personalisation and anticipating needs
Strong leadership and mentoring skills with the ability to inspire and hold department heads accountable
Experience in talent development recruitment and fostering a positive equitable workplace
Creative and agile approach to operational problem-solving and strategy execution
Ability to communicate operational goals clearly and ensure brand alignment
Understanding of luxury hospitality standards and service culture ideally with exposure to international brands
Strong interpersonal skills with confidence to engage with both guests and team members directly
High level of professionalism adaptability and resilience in a dynamic environment
Perks Youll Love:
Discounted hotel stays for you and your loved onesyes even at our iconic Edinburgh properties.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend schemeearn up to 250 per referral.
Wagestreamflexible access to your pay when you need it.
Life Insurance Employee Assistance Programme and year-round social and wellness events.
Free meals on duty saving you over 1000 per year.
This company is an equal opportunity employer.
frnch1
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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