Field Service Manager

Orlando, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Culligan Quench

Culligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North bottle-free water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and water-based beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit Culligan

Founded by Emmett Culligan in 1936 Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced state-of-the-art water filtration and treatment products. These products include water softeners drinking water systems whole-house systems and solution for businesses. Culligans network of franchise dealers is the largest in the world with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their more information visit .

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do whats right

Consistently deliver exceptional results

Job Overview

Were looking for a hands-on leader to join our Service Operations team as a Field Service Manager (FSM) in the Orlando market. This role is critical to ensuring our customers receive best-in-class service while keeping our field fleet running safely and efficiently. The FSM partners with the Regional Service Director and leads a team of Field Service Technicians who install maintain and service our equipment in the field.

If you thrive on leading people solving problems in real time and keeping operations moving smoothly this is the role for you.

Responsibilities

Manage and develop a team of Field Service Technicians providing ongoing training coaching and performance feedback.

Ensure vehicles tools and equipment are safe compliant and ready for daily operations. Monitor routing and scheduling for maximum efficiency.

Maintain exceptional customer satisfaction through strong relationship management and a solutions-focused approach.

Support site surveys installations and troubleshooting; apply knowledge of plumbing drainage and building layouts.

Submit accurate reports expenses payroll and compliance documentation in a timely manner.

Support hiring onboarding and training of new team members. Step in for other FSMs or the RSD when needed.

Serve as the designated manager for all on-call responsibilities within your region.

Requirements

Technical diploma/certification (vocational or trade school) preferred.

Experience managing teams in a route-based or fleet-driven environment (service delivery or operations).

Strong working knowledge of field service work: plumbing water/ice/coffee equipment or related technical systems preferred.

Comfortable with tools ladders and aerial platforms (6 feet).

OSHA 10-hour certified (or ability to complete within 3 months).

Excellent communication skills both written and verbal.

Proficiency with Microsoft Office; experience with ServiceMax or Salesforce a plus.

Tech-savvy with tablets smartphones and digital workflow tools.

Valid drivers license in good standing and ability to pass pre-employment screenings.

Flexibility for occasional overnight travel.

$55000 - $80000 a year

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review theKnow Your Rightsnotice from the Department of Labor.

Required Experience:

Manager

About Culligan QuenchCulligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions...