PT Student Support Phone Operator-Admissions

Job Summary
Responsible for answering and directing incoming calls providing information and taking messages. Responsible for providing efficient and professional telephone support to students faculty staff and the public. This role involves answering incoming calls providing information routing calls and handling inquiries related to student services academic support and general college information.

Essential Functions
Promptly answering incoming calls and directing them to the appropriate department person or resource Assisting callers with inquiries providing general information about Midland College or its services and guiding them to the necessary resources/departments Utilizing telephone systems to manage multiple calls and ensure efficient call handling Addressing customer concerns and ensuring a positive customer experience Providing friendly and professional customer service to all callers Handling multiple calls simultaneously prioritizing tasks and maintaining composure under pressure Other duties as assigned

Physical Demands
Must be able to remain in a stationary position 90% of the time The person in this position may need to occasionally move from office to other locations on campus Repetitive use of a keyboard at a workstation Use of manual dexterity The person in this position frequently communicates with others; they must be able to exchange accurate information Specific vision abilities required by this job include close vision distance vision color vision and the ability to adjust focus Frequently moves equipment or paperwork weighing up to 20 pounds Work is mostly performed indoors

Required Qualifications
High school diploma or equivalent Computer literacy to include experience working with Microsoft Office software Knowledge of general office equipment including copier fax machine and multi-line telephone Excellent communication and interpersonal skills as well as strong organizational skills Critical thinking skills and detail-oriented

Preferred Qualifications
Associate degree in a related field Prior clerical experience Experience working in higher education Experience with departmental budgets Bilingual in English and Spanish Experience with Jenzabar student information system software