Coordinator, Veteran and Military Success Services

Compensation

$51529.00 Annual

Job Description Summary

The application deadline for this position is 11:59pm EST on September 23 2025.

With a thorough understanding of Department of Veterans Affairs (VA) educational benefits Veteran and Military Success Services (VMSS) at Santa Fe College (SF) offers a holistic approach to helping veterans and their families pursue their educational goals.

The VMSS Coordinator leads the Veteran and Military Success Services office performing specialized administrative functions that require technical knowledge and expertise in veterans and military programs and services to support the success of veteran active duty and military-affiliated students at SF. The Coordinator is organized knowledgeable and committed to student success leading services guiding staff and managing office operations. This role develops and implements orientations and outreach initiatives monitors policy and legislative changes evaluates and improves program processes maintains positive working relationships manages budgets and ensures a welcoming supportive and positive environment.

Job Description

Responsibilities and Duties Include:

• Leads supervises and mentors staff by overseeing recruitment training scheduling and performance evaluation; ensures office compliance with regulations; delegates and monitors assignments and special projects; and fosters professional development to optimize team performance service quality and operational accuracy.

• Provides accurate and professional service to students staff faculty and visitors and serves as a technical information resource to veteran active duty and military-affiliated students regarding available programs and services.

• Supports VMSS students including assisting with applications and transferring to four-year institutions and helping resolve delinquent benefit payment issues.

• Coordinates a comprehensive orientation for veteran active duty and military-affiliated students each semester including developing content providing resources and guidance and ensuring students are well-informed about policies benefits and available support services.

• Maintains knowledge of the VA enrollment/certification system and Department of Defense educational benefits (Tuition Assistance MyCAA EDD) stays informed on available benefit programs understands audit requirements and has awareness of population challenges and barriers and VA medical considerations to effectively support students.

• Understands and applies policies regulations and operational procedures governing services for VMSS student services and provides clear explanation and interpretation to students employees and the community.

• Monitors program activities for compliance with regulations policies procedures and requirements which includes providing information for audits and compliance surveys as well as liaising with FLVA and USDVA.

• Evaluates program processes procedures and operations and develops and presents recommendations that improve methods and techniques of program administration.

• Organizes and coordinates VMSS outreach initiatives ensuring students are informed on policy changes and are aware of updates to services as necessary.

• Cultivates and maintains positive professional relationships with internal and external stakeholders to promote a veteran and military-affiliated friendly campus while providing guidance and professional development opportunities to support the college community.

• Serves as a representative and ambassador of VMSS fostering goodwill and awareness within the broader veteran community encouraging collaboration and supporting access to program services.

• Monitors developments in veteran-related legislation and policies providing timely updates and recommendations to supervisor on potential implications and necessary actions.

• Supports budget development and maintenance for VMSS by overseeing office expenditures and ensuring all transactions comply with budgetary requirements and standards.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Strictly honors the privacy security and confidentiality of student records and other sensitive information according to appropriate state federal and college regulations policies and procedures.

• Provides service excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

Reports to: Director TRIO and Veteran Programs

QUALIFICATIONS

Required: A bachelors degree with two (2) years of experience in Veterans Affairs or related areas or a combination of education and/or experience equal to six (6) years.

Additional Requirements: A criminal background check will be conducted.
Preferred: Prior supervisory experience with evidence of strong organizational leadership skills and the ability to adapt is preferred.

General Knowledge Skills and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Analytical Aptitude & Problem Solving - able to analyze information problems situations practices and/or procedures collect and interpret data reason logically establish facts identify and define existing and potential issues recognize the interrelationships among elements draw valid conclusions develop recommendations as well as alternative courses of action select appropriate course follow up and evaluate.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement - able to make well-reasoned sensible and timely decisions based on careful objective review and informed analysis of available information considerations and other factors.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all job-related actions.

• Leadership has demonstrated success as an entrepreneurial high energy driven hands-on leader. Possess expertise in selecting training developing coaching mentoring and retaining a highly motivated workforce.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Team Orientation & Interpersonal highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

• Relationship Management able to personally provide high level of interactive service to others building relationships and addressing identified needs.

• Results Orientation proven ability to set and exceed established targets.

• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding non-discrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.