Housing Support Worker
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Job Summary
Housing Support Worker
Department: Community ServicesPosition Type: Full-time (35 hrs./week)
Location: Essex Ontario (Hybrid)
Posting #: COE-24-25
Opening Date: September 11 2025
Internal Closing Date: September 19 2025
Closing Date: September 28 2025
Role Snapshot (Our Elevator Pitch!)
Do you have a passion for helping vulnerable individuals access housing and supports The County of Essex is seeking a Housing Support Worker to deliver vital services throughout our this role youll assist clients with applications coordinate subsidies advocate for residents and ensure facilities meet County standards. If youre compassionate resourceful and eager to make a difference in the lives of others this opportunity is for you.Why Work With Us
The County as we like to call ourselves is an upper-tier municipal government organization providing programs and services to approximately 193000 residents within the Essex County region and some shared services to approximately 422000 within the Windsor-Essex region.We operate in Canadas warmest and southernmost County surrounded on three sides by water and blessed with unrivalled opportunities for boating fishing cycling golfing and other recreational pursuits. One of Ontarios best-kept secrets the County offers an affordable mix of urban and rural living with easy access to world-class amenities and schools. We are located next to the urban center of Windsor and just minutes from downtown Detroit. With comprehensive benefits professional development opportunities and a culture built on respect and inclusivity we are proud to support our people in achieving their goals.
What Youll Do
In this role you will be responsible for:
- Client Eligibility and Case Management
- Assemble verify and record financial and other client information to determine eligibility and appropriateness of placement within Residential Services Homes facilities.
- Refer exceptional circumstances to the Manager for review and temporary support approval.
- Conduct annual (or as-needed) reviews of client eligibility and placement appropriateness.
- Assist clients in applying for ODSP Ontario Works OAS CPP-Disability WSIB Trillium and other entitlement programs.
- Maintain and update confidential client files review schedules and database systems.
- Client Engagement and Support
- Initiate outreach and build positive rapport with clients and service providers.
- Conduct satisfaction surveys address relocation requests and ensure placement needs are met.
- Coordinate discretionary supports (e.g. dental vision mobility aids transportation) with Social Services and the Manager.
- Liaise with service providers community agencies and professionals to address client needs making referrals as required.
- Advocate for clients and represent their interests with the Public Guardian and Trustee or other trusteeship services.
- Program Monitoring and Administration
- Review monthly invoices from service providers for accuracy and compliance with program standards; prepare payment vouchers for Manager approval.
- Investigate and resolve complaints from clients families or providers; document and follow up on serious occurrences.
- Conduct unannounced visits and annual compliance reviews; develop and implement remediation plans and track follow-up.
- Collect review and analyze statistical data for County budgets Ministry reporting and program tools (e.g. HIFIS SPDAT).
- Provide clerical and administrative support including file maintenance correspondence and responding to inquiries.
- Community Representation and Partnerships
- Represent the County of Essex at Community Homelessness Prevention Initiative committees inter-agency meetings and community forums.
- Supervisory and Other Duties
- Provide functional supervision to summer students supporting clerical program needs.
- Perform other departmental duties as assigned.
What You Bring
Education and Commitment to Growth:
- Four-year Bachelors Degree in Social Work or related field; a Bachelor of Social Work (BSW) is strongly preferred.
Experience and Expertise:
- 35 years of recent relevant experience working with vulnerable populations including seniors unsheltered individuals and those living with mental health and addictions challenges.
- Experience collaborating with various social and health services in Windsor-Essex.
- Knowledge of housing and homelessness systems in Windsor-Essex is an asset.
- Knowledge of income support programs such as Ontario Disability Support Program (ODSP) Ontario Works (OW) Old Age Security (OAS) and Canadian Pension Plan (CPP) is an asset.
- Experience in case management with vulnerable population.
- French language proficiency considered an asset.
Skills and Abilities:
- Exceptional communication problem-solving organizational and customer service skills.
- Proficient with MS Office and ability to manage multiple priorities.
- Strong advocacy skills and ability to collaborate with professionals families and community agencies.
- Address compliance issues while maintaining a supportive and professional approach.
Other Requirements:
- Valid Class G Ontario drivers license and access to a personal vehicle (regular county-wide travel required).
- Ability to provide a Ministry of Transportation Driver Abstract and Police Information Check.
- Must provide a Vulnerable Sector Check and sign a confidentiality agreement.
- Ability to perform light physical activity (stairs light lifting walking desk work).
What We Are Offering
As a CUPE 2974.1 position this role is on Band 13 with a step progression which includes: Low - $38.00 Mid-Low - $39.60 Mid - $41.21 Mid-High - $42.85 and High - $44.45 is just the beginning. The benefit package is second to none and the defined benefit plan of the Ontario Municipal Employees Retirement System (O.M.E.R.S) is a pension system sought by many.
The Application Journey
Your journey starts here. Submit your application online at the Career Opportunities section of our website at by September 28 2025. If selected you will be contacted by our HR team to participate in our hiring process.
We believe in a thoughtful and transparent hiring process designed to identify the best candidate for the role while allowing you to learn about us. Heres what you can expect:
1. Application Submission
Submit your application including a tailored resume and cover letter through our online portal by September 28 2025. Be sure to highlight your experience in communications and employee engagement and your passion for enhancing workplace culture.
2. Initial Screening
Our hiring team will review applications to shortlist candidates whose skills qualifications and experience closely match the roles requirements.
3. Phone Interview
Shortlisted candidates will participate in a 15-minute phone interview to discuss their background interest in the role and alignment with our organizational culture.
4. Comprehensive Interview Panel
Selected candidates will be invited to a panel interview. This stage will focus on your experience with:
We believe in a thoughtful and transparent hiring process designed to identify the best candidate for the role while allowing you to learn about us. Heres what you can expect:
1. Application Submission
Submit your application including a tailored resume and cover letter through our online portal by September 28 2025. Be sure to highlight your experience in communications and employee engagement and your passion for enhancing workplace culture.
2. Initial Screening
Our hiring team will review applications to shortlist candidates whose skills qualifications and experience closely match the roles requirements.
3. Phone Interview
Shortlisted candidates will participate in a 15-minute phone interview to discuss their background interest in the role and alignment with our organizational culture.
4. Comprehensive Interview Panel
Selected candidates will be invited to a panel interview. This stage will focus on your experience with:
- Client eligibility and case management
- Community partnerships and client advocacy
- Program monitoring and problem resolution
5. Assessment
You may be asked to present a brief communication or engagement plan to showcase your creativity and organizational understanding.
6. Offer and Onboarding
If selected youll receive a formal offer outlining the terms of employment. Upon acceptance our onboarding team will work with you to ensure a smooth transition including introductions to your team access to tools and systems and a comprehensive overview of your first 90 days.
The County of Essex embraces diversity and inclusion in our workforce and workplace. We are committed to building inclusive teams and an equitable environment for people to be themselves. We encourage applications from all qualified candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.Please let us know of any accommodations through emailprotected. Information received relating to accommodation will be addressed confidentially. This information can be made available in alternate formats upon request.
Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used for employment opportunities only.
Required Experience:
Senior IC
Key Skills
- Cement Plant
- Banking
- ABAP
- HR Operations
- BI
- Arbitration
About Company
Essex County is a mainly rural county in Southwestern Ontario, comprising seven municipalities. Whether you are a resident, visitor or business, discover what County of Essex has to offer.
