Telecommunications Technology Support Specialist- AZ- Information Technology Services
Telecommunications Technology Support Specialist- AZ- Information Technology Services
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Job Description
Position Summary:
The Telecommunications Technology Support Specialist is responsible for maintaining the voice data and telecommunications systems at Midwestern University. This role involves the proactive installation maintenance and monitoring of essential equipment and services that support the universitys telecommunications infrastructure. Key duties include providing support for the Microsoft Teams phone system contact center operations and emergency communication devices. This position reports to the Manager of Telecom Systems and may require occasional evening or weekend work.
Essential Responsibilities and Responsibilities:
- Provide customer support for the Microsoft Teams phone system Genesys contact center at our AZ campus and clinics and all telecommunications hardware and software.
- Monitor accessibility and performance of the telecommunications system and troubleshoots and resolves problems.
- Perform new installations or replace outdated or malfunctioning equipment.
- Collaborate with clinical and departmental teams to develop and maintain backend workflows that enhance telephony efficiency and user experience.
- Supports the departments telecom operations by identifying cost-effective solutions and ensuring adherence to annual spending targets.
- Document procedures configurations and support resolutions for knowledge sharing and compliance.
- Deliver exceptional customer service and technical support to end-users across the university.
- Participate in on-call rotations and respond to urgent communication system issues as needed.
- Develops new techniques and procedures to enhance communication services
- Responsible for reviewing telecommunication processes evaluates results and recommends new processes.
Qualifications:
To perform this job successfully an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge skill and/or ability required. This individual must have regular in-person predictable attendance and be able to work in a constant state of alertness and safe manner. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience:
Bachelors degree required preferably in IT Computer Science or IT related field. Masters degree preferred. Candidates must have 3-5 years of experience administering a telecommunication system. Experience in troubleshooting and supporting telecommunication systems and procedures. Experience in coordinating with telecom vendors service providers and internal IT teams to implement new systems resolve service interruptions and optimize performance. Strong background in documenting technical procedures configurations and support resolutions for both technical staff and end users.
Computer Skills:
Proficiency in Windows OS Apple OS Apple IOS Microsoft Office 365 applications Outlook MS Teams and computer operation is required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job the employee will frequently stand walk sit use hands to finger handle or feel reach with hands and arms and talk or hear. The employee will regularly stoop kneel crouch or crawl. The employee will occasionally climb or balance. The employee will frequently be required to lift up to 10 pounds regularly be required to lift up to 25 pounds and occasionally be required to lift up to 50 pounds. Vision must be correctable to 20/20 in at least one eye.
Work Environment
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. The individual will regularly be exposed to outdoor weather conditions and work near moving mechanical parts. This individual will occasionally work in high precarious places and be exposed to the risk of electric shock. The noise level in the work environment is usually moderate.
Midwestern University is a private not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses one in Downers Grove Illinois and the other in Glendale Arizona. More than 6000 full-time students are enrolled in graduate programs in osteopathic medicine dentistry pharmacy physician assistant studies physical therapy occupational therapy nurse anesthesia cardiovascular perfusion podiatry optometry clinical psychology speech language pathology biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning respect for all members of the health care team service interdisciplinary scholarly activity and personal growth.
We offer a comprehensive benefits package that includes medical dental and vision insurance plans as well as life insurance short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holidays sick/flex days personal days and vacation days. We offer a 403(b) retirement plan tuition reimbursement child care subsidy reimbursement program identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions gender identity; and sexual orientation); marital status; age; disability; citizenship; past current or prospective service in the uniformed services; genetic information; or any other protected class in accord with all federal state and local laws and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
