IT Technical Support Specialist

Milledgeville, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This support person will oversee IT systems and assets assist with upgrades and fixes and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software network maintenance and industry trends to keep us on the cutting edge. Engaging with employees throughout the company the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role

Maintain essential IT operations including operating systems security tools applications servers email systems laptops desktops software and hardware
Handle business-critical IT tasks and system improvements
Enable faster and smarter business processes and employee productivity
Research and evaluate emerging technologies hardware and software
Serve as the subject-matter expert supporting Windows and widely used software and applications such as Microsoft and Adobe.

Responsibilities

Install configure and support workstation software hardware printers and phones
Analyze staff needs identify vulnerabilities and boost efficiency and accuracy
Execute systems and network design documentation implementation testing and administration and ensure components meet business needs and work together seamlessly
Implement applications and software upgrades and troubleshoot any performance issues
Train employees in using software and hardware and provide technical support when needed

Required skills and qualifications

Knowledge of troubleshooting MS Office 365 VPN Adobe McAfee LogMeIn encryption etc.

Ability to troubleshoot computer peripheral devices: printers scanners MDF monitors keyboard mice etc.

Experienced in troubleshoot issues on end user computing devices including desktops laptops and Surface Pros.

History of working in an Active Directory domain environment

Proficient at software installs and troubleshooting

Some networking knowledge along with the ability to troubleshoot network issues from the command line.

Skill	Required / Desired	Amount	of Experience
Knowledge of troubleshooting MS Office 365 VPN Adobe McAfee LogMeIn encryption etc.	Required	3	Years
Ability to troubleshoot computer peripheral devices: printers scanners MDF monitors keyboard mice etc.	Required	3	Years
Experienced in troubleshoot issues on end user computing devices including desktops laptops and Surface Pros.	Required	3	Years
Active Directory domain environment	Required	3	Years
Proficient at software installs and troubleshooting	Required
Some networking knowledge along with the ability to troubleshoot network issues from the command line.	Required