DDC Service Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Open Position: DDC Service Coordinator
About the company:
CMS Controls is the leading building automation and controls company located in Raleigh North Carolina. At CMS we have provided hundreds of installations across the southeast with proven cost-effective energy-saving designs.
As a Service Coordinator for CMS Controls your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and ensure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage which services are included and which services are billable. This is an in-office position.
- Daily coordination of Service Technicians to perform scheduled maintenance repairs and warranty work to ensure customer commitments are met
- Daily weekly and monthly scheduling of all Technicians
- Daily interaction with customers to meet their needs as well as Service Managers Field Supervisors Technicians Parts Coordinator Service Accountant and Sales Reps to facilitate meeting Customers needs
- Working with accounting department to coordinate customer billing
- Quoting repair work to customers and follow-up procedures
- Work with the A/R Department on current Customer status
- Other tasks such as evaluating and ordering office supplies mail and reception
- All other duties as assigned
Hours: M-F 7.30am-4.30pm hourly; full time
Job Requirements
- Computer literate and technology savvy. Proficient in Microsoft Suite (especially Excel and Word)
- Excellent verbal/written communication skills
- Excellent customer service and phone skills
- Able to understand technical terminology and mechanical processes
- Key2Act (Wennsoft) and MobileTech software experience a plus
- Strong organizational skills
- Ability to multi-task detail-oriented and have an outgoing/positive attitude
CMS Controls is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion gender identity sexual orientation national origin disability or status as a protected veteran.
Benefits include:
- Medical Dental and Vision
- Life & AD&D insurance
- Short and Long term disability
- 401(k) / profit sharing
- Paid Time Off
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
