Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Job Location: 3410 Central Expressway Sunnyvale CA 94043
Ways of Working: 3 days Onsite
Assigned Location Sunnyvale
Pay rate: $30/Hr on W2
Job Description:
Essential Job Duties (Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by functional people manager)
- Efficiently handle customers inquiries such as purchase orders product complaints product returns or exchanges.
- Professionally responds to emails understands the customers needs and their environment to improve satisfaction at sales and service support levels.
- Accurately and timely process orders and requests in ERP and CRM databases.
- Understand processes and make recommendations to improve overall team efficiency.
- Provide high-standard customer support including email requests from customers.
- Enter sales orders into SAP/Neptune and verify that the terms and conditions of purchase orders are processed accordingly.
- Process and track all service requests into the CRM system.
- Log customers complaints timely and accurately report to the Regulatory as appropriate.
- Effectively follow up on and resolve sales orders or service request issues with an appropriate level of supervision.
- Ensure accuracy of customer data within SAP and CRM and ensure that contact information is kept up to date.
- Quickly become knowledgeable on policies processes and procedures as well as knowledge of products and pricing models.
- Use best practices and support continuous process improvement.
- Very good oral and written communication
- Good interpersonal skills and ability to build effective professional relationships
- Fluent in English. Excellent knowledge of Spanish or French language is a bonus.
- Detail oriented
- Time management abilities
- Ability to manage customer interaction activity in a positive and appropriate manner
- Computer literate with MS Office product suite ERP (SAP is a plus) Salesforce
- 1-2 years work experience or minimum 2 years post graduate school degree
Employment Type
Full-time
