BPO Consultant
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Job Description
Position Description
Perform the following responsibilities at an intermediate level:
Deliver assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.
Use the Confluence solutions tools and processes to meet the requirements of internal and external customers.
Demonstrate product competency and ability to implement best practices share this knowledge with colleagues and customers.
Collaborate with team members and external stakeholders/partners (as applicable) to ensure work priorities and stakeholder deliverables are scoped met or escalated.
Analyze research and resolve complex issues both independently and through interaction with clients colleagues and other departments.
Demonstrate a working knowledge of company processes.
Independently provide solution design configuration testing and documentation activities to internal stakeholders to ensure governance standards are adhered to.
Flexible work hours to support 24/7 client coverage. (some positions may require a different working pattern).
Communicate with stakeholders/partners in a competent and professional manner at all times.
Other duties as assigned.
Perform the following skills at an intermediate level:
Proficient problem-solving capabilities and ability to apply these to Confluence data driven investment management solutions.
Detail oriented organized and capable of independently managing assigned workload and time.
Ability to handle multiple priorities and tasks as well as work with management and the wider team to load-balance work and priorities.
Self-starter independent learner with the ability to share knowledge and train others.
Flexible and adaptable.
Key contributor to the team working both collaboratively and autonomously as required.
Effective communicator with the ability to chair calls advise others and present content to various stakeholders/partners and clients.
Highly proficient skills in Microsoft Office Suite.
Technical
Highly proficient in SQL Scripting Excel Crystal Reports (as applicable)
2 years Industry experience or:
Proficient (as required):
Excel Skills
Financial market knowledge / asset management /investment fundamentals
Fintech knowledge
Business analysis
Other Skills as required
Nice to have:
FRM
CIPM
Proficient in:
Relevant Confluence Solutions (or industry solution knowledge) with working knowledge of data management functionality and operational workflow
Excel and other office suite products
Understanding of underlying business/market area i.e. risk & compliance performance data and financial/regulatory reporting
Technical
Writing and/or troubleshoot SQL Scripting and reports issues as applicable
Understanding the underlying data model used by the solutions
Bachelors degree in related field or equivalent work experience.
Technical
Computer science business systems or IT related degree preferred
2 - 5 years experience
Employment Type
Full-time
