Customer Communications Officer
Customer Communications Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Were Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us
We empower you to be innovative and solve complex problems. Take ownership make an impact and thrive in our scaling and agile environment.
The Role
We are looking for a talented and tech-savvy Customer Communications Officer (CRM) to join our team. This is a hybrid role that blends creative storytelling with data-driven marketing. You will not only craft compelling messages but also ensure they reach the right customer at the right time through sophisticated targeting.
Working closely with our Growth Associate and Marketing Manager youll dive deep into our customer data to understand behaviour and identify key segments for targeted campaigns. A major part of your role will be to master our CRM platform using it to build test and deploy communications across email SMS and other channels. Alongside this technical ownership you will be a guardian of our brands tone of voice ensuring every message is well-written perfectly proofread and speaks directly to the needs of small business owners.
Reporting to our Marketing & Communications Senior Manager youll gain invaluable experience at the intersection of marketing data and technology in a fast-paced FinTech environment. This is a brilliant opportunity for a strong communicator who is eager to develop in-demand technical marketing skills and see the direct impact of their work on hundreds of thousands of customers.
What youll be doing
- Build test and deploy marketing campaigns and automated workflows using our CRM platform .
- Draft edit and proofread a wide range of communications ensuring a high standard of quality.
- Use customer data to build and refine audience segments for targeted campaigns.
- Act as a guardian of our brands tone of voice across all customer communications.
- Monitor campaign performance and assist in preparing reports on key metrics.
- Support A/B testing of subject lines copy and calls-to-action to improve effectiveness.
- Collaborate with Product Operations and Credit teams to gather information for customer updates.
- Maintain a content calendar for customer communications to ensure a coordinated approach.
What we are looking for
- A recent graduate or someone with up to 2 years of experience in a communications or growth marketing role
- A data-curious mindset with a keen interest in understanding customer behaviour
- Keenness to get hands dirty from day 1
- Excellent verbal and written communication skills including copy editing and proofreading
- Experience with any CRM or email marketing platform is a big plus (e.g Braze Hubspot) but a proactive willingness to learn is essential.
- High ceiling and fast learner
- Highly organized and able to work with broad range of stakeholders
What you get in return
The opportunity to deliver high-impact projects that will have immediate and noticeable impact on our business
A competitive salary and meaningful career progression
Private Healthcare Worldwide Travel Insurance and Dental Cover through Vitality
Anniversary Rewards (-week Fully Paid Sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days Holiday (Plus Bank Holidays)
Annual Learning Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 Free Therapy Sessions Each Year
Dog Friendly Offices
Free Drinks and Snacks In Our Offices
Interview Process
30m initial interview with Talent Partner
45m interview with Marketing & Communications Senior Manager - technical questions and CV walk through
Take Home Task followed by 1hour final stage interview with Marketing & Communications Senior Manager and CCO
Other Info
Check out ourTop Tips for interviewing.
Keep updated on new job opportunities by following us on Linkedin.
Email if you have any questions.
Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Required Experience:
Unclear Seniority
Employment Type
Full Time
