Intern, Provider Management & Connected Care – System Related

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

This internship offers hands-on exposure to system operations and enhancements within the Provider Management & Connected Care team. You will support initiatives related to the HAS Portal (PAMB Provider System) OCR and e-billing/e-invoice platforms. The role is designed to build foundational skills in system testing documentation and stakeholder collaboration contributing to operational efficiency and service excellence

PRINCIPAL DUTIES & RESPONSIBILITIES

System & Process Support

• Assist in executing User Acceptance Testing (UAT) Operational Readiness Testing (ORT) and Disaster Recovery (DR) activities.

• Document test results highlight discrepancies and support issue resolution.

• Help maintain system issue logs and records for hospital payment and reconciliation processes.

• Support the preparation of reports and dashboards for internal reviews.

Stakeholder & Vendor Coordination

• Collaborate with internal teams and vendors to gather feedback and clarify system requirements.

• Participate in walkthroughs and training sessions to understand system workflows and enhancements.

Administrative & Operational Tasks

• Organize and maintain documentation related to system enhancements and financial operations.

• Assist with ad-hoc tasks assigned by the supervisor including data entry report formatting and meeting preparation.

JOB SPECIFICATION

• Currently pursuing a diploma or degree in IT related Business Information Systems or a related field.

• Basic understanding of system testing and operational workflows is a plus.

• Proficiency in Microsoft Office (Excel Word PowerPoint).

• Strong attention to detail analytical thinking and eagerness to learn.

• Ability to work collaboratively in a team environment.

PREFERRED SKILLS

• Exposure to healthcare insurance or provider-related systems is a plus.

• Familiarity with basic system platforms or AI-enabled applications is an advantage.

• Strong communication and organizational skills with the ability to manage tasks and follow through on instructions.

• Interest in digital transformation system enhancement or operational efficiency initiatives.

• Willingness to participate in cross-functional collaboration and training sessions.

LEARNING OUTCOMES

• Gain practical experience in system enhancement and testing processes (UAT ORT DR).

• Understand financial operations and reconciliation workflows in hospital/provider settings.

• Develop skills in documentation issue tracking and stakeholder communication.

• Build a foundation for future roles in provider network management or system operations.

• Enhance teamwork and cross-functional collaboration in a professional setting.

Why Join Us

This internship places you at the heart of digital transformation in healthcare provider services. Youll gain exposure to real-world system operations contribute to meaningful projects and develop skills that prepare you for a dynamic career in healthcare IT or financial services.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.