Patient Services Manager

Position Summary

The Patient Services Manager of the Trenton Memorial Hospital Emergency Department and the Domestic Violence and Sexual Assault Team reports to the Program Director- Emergency Community and Rural services at Quinte Health Care. The Patient Services Manager is a Registered Nurse who maintains 24-hour responsibility for all aspects of patient care activities in the Emergency Department and the DVSARP Team provides direction and support to the members of the Emergency services primary care services in the Trenton region and also acts as a resource to other sites at QHC and externally as required. The Manager provides clinical and managerial leadership direction and supports to the interprofessional team members in the provision of optimum quality of care to patients and their families/significant others. This role promotes and facilitates the processes of emergency care and primary care under the direction of the Program Director ED Primary Care. This will be accomplished through the implementation and use of quality improvement utilization management risk management professional practice standards staff development information systems critical care benchmarking targets and resource management. The incumbent works collaboratively within the QHC Program Management Model and in concert with the Program Leadership Committees Professional Practice and Emergency Committees the Program Director and Medical Director. The Patient Care Manager provides professional expertise and leadership and works within a team environment as a means to provide effective Patient and Family Centered service clinical integration and promotion of a quality of work life environment.

Required

Valid registration with a Professional Healthcare Regulating Body.
Completed Baccalaureate Degree; or actively pursuing and a commitment to continuous learning.
5 years of recent clinical experience associated with the emergency department.
3 years of progressive and recent professional transformational leadership/management in emergency medicine surgery and/or critical care services and eCTAS
Sound knowledge of the DVSARP program and previous experience in working with domestic violence and sexual assault
Experience with lean methodology and project management
Experience with change management in a fast paced environment
Knowledge of the Ministry of Health and Long Term care strategies as it relates to Pay for Results wait time strategies
Experience with Payroll working with Finance to analyze and maintain budgets within a portfolio
Experience leading in a fast paced interprofessional health care team environment
Strong computer skills - efficient operation of Microsoft Office Software (Excel Word Power Point);
Excellent interpersonal skills with a strong orientation to staff development and staff empowerment;

Duties

Directs team members in the implementation of Standards of Practice and ensures that appropriate standards are met which leads to positive patient outcomes
Provides leadership to the patient care team to ensure patient/family focused care within a coordinated integrated care planning model of care delivery through the development of integrated care maps based on practice guidelines
Acts as a resource to the team through clinical expertise and knowledge base related to the medical/clinical needs of patients. Incorporates nursing theories and research based practice to support clinical decision making. Assists in day to day problem solving within and across the services
Works with community partners to ensure the provision of timely care to meet the needs of the patient. Assists the team to manage risks incidents family/client complaints and discharge planning
Assists the team to develop maintain and assume overall responsibility for continuous quality improvement utilization management and risk management activities including implementation of standards and tracking mechanisms
Provides guidance and direction in the discharge planning process and with the Patient Care Leader of the service provides support to the team
As a member of the service team assists with the organization planning and implementation activities of the service team
Promotes and maintains good interdepartmental relationships
Develops the master schedule for each area of the service in conjunction with the staff within the service
Supports and participates in the upgrading implementation and maintenance of an integrated computerized hospital information system
Selects hires promotes transfers disciplines terminates and manages the labour relations and payroll function for all staff members within the service
Assists the service team in using the performance appraisal program in order to evaluate and improve the performance of staff members and outcomes for client
Supports the professional development of staff including the provision of educational programs and participation in continuing education sessions
Determines the orientation needs of staff and coordinates the orientation program in conjunction with the service team
Ensures appropriate work schedules are developed and maintained
Maintains a presence wherever the services are provided across the corporation
Provides overall delegation of and support to student programs assigned to the area and enlists the participation of staff in student preceptorship programs
Carries out all other patient care related duties as delegated
Works collaboratively with other Patient Services Managers and provides coverage (performs the duties) for those Managers as required
Other duties as assigned.

At Quinte Health our four hospitals unite under the core values of Imagine Its You Value Everyone We All Make a Difference and Stronger Together. We work as one team to enhance lives improve access to high-quality care and build healthier communitiesright where people need it most.

Quinte Healths four hospitals are the heart of our communities delivering exceptional care close to home. As one unified team were passionate about improving lives and expanding access to high-quality healthcare. Our staff physicians and volunteers dont just work herewe live grow and thrive here. If youre compassionate and driven we have exciting opportunities across our hospitals. Join us and make a real impact!

Physical Demands Analysis

Strength
Required Rarely lifting average 5-10 pounds maximum 15 pounds carrying pushing/pulling.
Mobility
Required Often prolonged sitting; and
Required Occasionally standing and walking on hard surfaces bending/stooping.
Dexterity
Required Often prolonged fine finger movements;
Required Frequently gripping/grasping eye/hand coordination; and
Required Briefly reaching with both hands.

Equal Opportunity

We thank all interested candidates for their response however only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at x2577 or for assistance.