Collections Specialist

Vandenberg, Chase & Associates

Job Location:

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Standard Occupational Description: Locate and notify customers of delinquent accounts by mail and telephone. Duties include negotiating payment arrangements and posting payments to customers accounts; keeping detailed records of collection activities and status of accounts.

SKILLS KNOWLEDGE ABILITIES AND TASKS
(Technical and Functional Expertise)
The technical and functional skills knowledge abilities and tasks listed below are based on Vandenberg Chase & Associates qualifications for Collection Specialists. Typically your Collection Specialists will not be required to have all of the knowledge listed to be a successful performer. We are willing to train all selected candidates on selected components such as state and federal collection laws. Recruitment and selection standards for this position should be based on specific knowledge skills and abilities for the job as indicated in the job announcement.

SKILLS
1. Must be capable of using basic mathematics to solve problems
2. Must exercise strong attention to detail; goal oriented
3. Must maintain an ongoing commitment to excellent customer service
4. Must have excellent English written and verbal communication abilities ( Spanish a plus)
5. Must be capable of understanding and applying new information obtained during the course of communicating with the consumer towards the negotiation and ultimate resolution of an outstanding unpaid balance
6. Must be capable of logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to negotiate repayment on customers accounts.

KNOWLEDGE
1. Principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
2. Knowledgeable of the Fair Debt Collection Practices Act and State regulations.
3. Must be able to speak and write fluent English ( Spanish a plus).

ABILITIES
1. Clearly and concisely communicate information and suggestions to the consumer.
2. Listen to and understand information and arguments presented (by the consumer) during telephone communications.
3. Speak read and communicate information and ideas in writing clearly such that it is easy to understand.
4. Ability to work a flexible work schedule

TASKS
1. Receive payments and post amounts paid to customer accounts.
2. Locate and monitor overdue accounts using computers and a variety of automated systems.
3. Record information about financial status of customers and status of collection efforts.
4. Locate and notify customers of delinquent accounts by mail telephone.
5. Advise customers of necessary actions and strategies for debt repayment.
6. Persuade customers to pay amounts due on delinquent payday loans credit cards non-payable over draft check fees and other products.
7. Perform various administrative functions for assigned accounts such as recording address changes and purging the records of deceased incarcerated and bankruptcy customers.
8. Arrange for debt repayment or establish repayment schedules based on customers financial situations.

Tasks Note: The task list above outlines some of the tasks performed by a Collection Specialist and could change periodically.

EDUCATION
Collection Specialists are required to have at least a high school diploma. An associates or bachelors degree that incorporates business or accounting skills is often helpful during the selection process. Every candidate must also have 1 year of high volume telemarketing collections or call center experience.

Required Experience:

Unclear Seniority