Revenue Officer I

The deadline has been extended to increase the applicant pool.

This position has been established as hybrid teleworking with a minimum starting salary of $48000.

If you are looking to start a career better balance your professional and personal life or simply to serve North Carolina citizens a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term rewarding and satisfying careers.

The North Carolina Department of Revenue is accepting applications for a Revenue Officer I position at our Wilmington Service Center. The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the Departments policies and procedures. This position routinely communicates with taxpayers attorneys tax consultants corporate managers CPAs and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position plays a vital role in the Departments efforts to educate taxpayers and enforce all collection provisions authorized by NC statute. The position requires someone who can prioritize communicate effectively work independently and has experience dealing with conflict in a professional manner. Responsibilities of the Revenue Officer I to include but are not limited to the following:

Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters and promote compliance with State revenue laws
Adjust accounts based on research or documents provide by taxpayers
Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and special projects related to tax liabilities issues or questions
Utilize legal remedies to collect liabilities or secure returns
Utilize professional judgment to decide when to initiate civil action and what civil actions to employ in order to bring a case to a successful resolution
Work independently to examine research verify and evaluate financial statements returns and other data
Determine acceptable repayment terms through a variety of methods including installment payment agreements

This professional position has a hybrid work schedule. Work is performed remotely and in-person at the Wilmington Service Center. This position also requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay.

An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws and to demonstrate ability to perform job duties with reasonable independence.

Basic knowledge of principles of business administration related to reporting and/or calculating tax
Basic skills using Microsoft Word and Excel
Valid drivers license is required for this position in order to conduct taxpayer visits

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See details.

Bachelors degree in Business/Public Administration Economics Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience

Related fields considered are as follows:Business Administration Economics Psychology Accounting Tax Finance Public Administration Business Management Tax Law Business Law Financial Management Public Sector & Government Administration Management Criminal Justice Business Operations Trust and Wealth Management Political Science Business Analytics Banking and Finance Interdisciplinary Studies Public and Non-Profit Administration and Criminology/Criminal Justice.

The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.

COMPENSATION & BENEFITS:The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis).

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moodys Investors Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K 457 and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program