Customer Service Representative - H
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Job Location:
San Antonio - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As our clients first and last point of contact the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience a CSR manages
appointments answers calls processes patient information and ensures seamless communication
between clients and our medical team. Through our tech systems youll help streamline processes
enhance client access to care and create a welcoming environment for pets and their owners.
Key Responsibilities:
Client Communication & Scheduling:
Answer calls and emails promptly with professional friendly service
Schedule appointments based on client needs and veterinarian availability including forward booking
Use technology to send appointment reminders confirmations and follow-up messages to keep
clients informed and their pets care on track
Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
Client Relations & Service:
Greet clients warmly and ensure a positive experience throughout their visit
Use active listening to gather important medical information and triage inquiries directing more
complex questions to the medical team
Demonstrate empathy in all interactions especially when dealing with upset or emotional clients while
maintaining a calm and professional demeanor
Promote current promotions and campaigns keeping clients informed about special offers and services.
At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Heres what you can expect when you join our team:
Tailored development programs mentorship and career pathing to help you achieve your unique goals.
Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
Health dental vision life insurance and mental health resources to support your overall well-being.
Generous paid time off and holidays because your personal time matters.
A supportive collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Heres what you can expect when you join our team:
Tailored development programs mentorship and career pathing to help you achieve your unique goals.
Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
Health dental vision life insurance and mental health resources to support your overall well-being.
Generous paid time off and holidays because your personal time matters.
A supportive collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At AmeriVet, we collaborate and become true veterinary partners with practice owners by supporting the business side of your practice.
