Technical Service Support 2nd Level

Responsibilities / Tasks

GEA is one of the leading suppliers for the food and beverage processing industry and for a wide range of other process industries. Around 18000 employees in over 60 countries contribute significantly to GEAs success: join them! We offer interesting and challenging tasks a positive working environment in international teams and opportunities for personal development and growth in a global company.

The selected candidate for the Technical Service Support 2nd Level role:

• Guarantees 2nd level technical assistance towards the local R&C Service organization initiating corrective actions through usage of CRM (C4C) ticket system and support by distributing upon requirements 3rd level inhouse support
• Initiates and registers in Claims & Complaints system for full resolve on topics arising in the market on already installed machines.
• Provides1st level mechanical services in Italy and abroad on both predictive and proactive level.
• Does Installation & Commissioning on simple and complex systems.
• Support technically either local R&C GEA Service or end customers where no local GEA Service Support is available.
• Proposes technical solutions for problems emerging in all of the complete life cycle of the machines.
• Provides support and training guidelines for operating standards and Service procedures to both local as to customer Service teams.

Your Profile / Qualifications

The ideal candidate must have

• A good experience as a service mechanic or similar roles (i.e. FAT / SAT expert or technical support).
• Basic knowledge of industrial electrical engineering is also appreciated.
• Secondary School Diploma in Mechanical Engineering or similar.
• Compulsory languages: English Spanish (written and spoken). High Technical and Communication skills to interact with other internal departments.
• Ability to read and interpret technical drawings (mechanical drawings and possibly electrical diagrams.
• Knowledge of SAP tool is appreciated.

This role requires the availability for travel with a duration up to 5 continuous days and for approximately 50% of the annual working hours. Overseas if required may be up to 10 days.

Did we spark your interest
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