Head of Growth Services (EMEA)

Role summary

Backbase is pioneering a new outcome-driven growth service powered by our Customer Lifetime Orchestrator (CLO) designed to dramatically increase product holdings and deepen customer relationships through intelligent data-driven orchestration and AI.

Were looking for a senior operator to own the P&L and build a hub-and-spoke Growth Ops organisation that runs 90-day pilots proves uplift with rigorous measurement and converts successes into long-term revenue-share and managed contracts.

You will design and productize playbooks (activation expansion retention) lead client-facing Growth Leads and campaign teams publish measurement protocols and negotiate outcome-based commercial terms with enterprise banks. Youll partner with Product Sales and Legal to operationalize scale (automation runbooks billing) and present monthly performance to bank executives. Aim: rapid pilots repeatable playbooks and a profitable services P&L.

You have 10 years in growth revenue ops or managed services leadership (fintech bank or growth-stage SaaS) a proven track record with outcome-based or revenue-share models and strong experience in experimental design and uplift measurement. Youre a confident negotiator with C-suite presence and a builder who can hire and scale teams.

Primary objectives (first 12 months)

• Launch run and scale engagement with at least 10 large and mid-sized banks in year 1;
• Build and retain a high-performing team (growth leads campaign managers data & measurement automation engineers);
• Build and scale the supporting operating model: designing and productizing scalable growth playbooks often leveraging CLOs advanced orchestration capabilities Analytics & Experimentation Automation Measurement Commercial Ops;
• Own commercial terms and measurement protocol for outcome-based pricing including legal & audit guardrails.

Key responsibilities

• P&L ownership for Growth Services including pricing margins hiring and GTM in close collaboration with the Backbase Sales and Customer success teams;
• Design and operationalize the 90-day pilot playbook and standardize handoffs to banks internal teams;
• Negotiate and close managed-outcome / revenue-share agreements with enterprise banks;
• Ensure airtight measurement: randomized holdouts attribution windows audit clauses and transparent reporting;
• Partner with Product Sales Legal Security and Customer Success to ensure safe compliant and scalable delivery;
• Create repeatable playbooks train bank teams and publish internal case studies and benchmarks.

Must-have experience & skills

• 10 years in growth revenue operations or operations leadership at fintech bank or growth-stage SaaS;
• Proven track record scaling managed services or outcome-driven revenue models (revenue share / success fees);
• Strong understanding of data-driven experimentation uplift modeling and measurement design;
• Commercial credibility: experience negotiating with C-suite of banks or large financial services customers;
• Team-building experience: building cross-functional teams (analytics automation campaign ops);
• Excellent communicator with executive presence; able to lead client executive reviews.

Compensation & level

• SVP level - competitive base bonuses tied to revenue and pilot success. Equity based on performance.

Our Values

We dont believe in generic values. Below the 7 behaviors we live and lead by:

• Put customers first - Everything we do starts with obsessing over customer success going the extra mile at every touchpoint to make them wildly successful because their growth drives ours.
• Start with the why - Before acting we question assumptions and seek clarity on the real problem were solving ensuring purpose guides every decision .
• Collaborate as one - We break down silos trust each other and combine strengths across teams no politics just one team getting sh*t done together .
• Keep it simple - We eliminate complexity cut jargon and build solutions that are easy to understand and use making simplicity a core design principle .
• Bias for action - We ship early iterate quickly and choose action over endless debate making decisions in days not weeks and always raising our own baseline .
• Raise the bar - We set ambitious standards look for continuous improvement and hold ourselves and each other to everhigher levels of performance .
• Tell it like it is - We speak up with radical honesty give and receive feedback directly and create safe spaces for tough conversations that drive growth.

Sounds like you
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