Customer Service

Cleveland - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

(APP) founded in 1999 is a secure and established national online retailer serving do-it-yourselfers. Our core values include Service Company and Personal Growth Teamwork Taking Initiative Communication and Passion. Our people interact less like co-workers and more like family friends and teammates. We pride ourselves on customer loyalty team building and the creation of strong company culture. Our satisfaction comes from progressing in our personal and professional development within the family. We work hard but we never forget the value of family friends fellowship and fun. For all these reasons we wake up excited and passionate about our work here each day.

Weve won BizRates prestigious Circle of Excellence Platinum Award twelve years in a row (2007 - 2024) and have earned an EXCELLENT rating from STELLAService. We have also been rated as one of the Best of the Web Top 50 Retailer Sites by Internet Retailer Magazine. Our goal is a success through superior customer service innovation quality tirelessly pursuing new growth and learning opportunities while maintaining a rock-solid commitment to both our customers and our working team.

We are looking for qualified candidates to fill openings within our Call Center. Our Call Center strives for excellence in customer service while working in a fun and friendly environment!

Key Requirements:

2 years Customer Service experience required
Call Center experience preferred
Excellent communication skills verbal written and listening
Ability to analyze customers needs quickly and efficiently
Appliance Parts knowledge (helpful but not required)
Demonstrated competency in Windows
Strong Internet Search knowledge
Ability to thrive in a lively working environment and multi-task
The flexibility to work weekends and other varied schedules

Company Perks:

Competitive salary; annual performance bonuses
100% paid Medical/Dental/Vision benefits
Paid vacation
Paid sick time
Paid company Holidays
Catered monthly lunch
Quarterly Themed Parties
Sunny casual creative office
Kitchen with coffee and pastries available
Entertainment room with ping pong table TV and video games

an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race creed color religion sex national origin nationality ancestry age disability or status as a disabled veteran or veteran of the Vietnam era pregnancy affectional or sexual orientation gender identity or expression marital status status with regard to public assistance veteran status citizenship or membership in any other legally protected class.

Applicants must be able to pass a drug screening and background investigation.

We are looking for qualified candidates to fill openings within our Call Center. Our Call Center strives for excellence in customer service while working in a fun and friendly environment!

Key Requirements: