Customer Success Executive
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who Are We
Looking for a job that makes a real difference in our world today and one that youll be proud of when you look back in 20 30 or 40 years This is it. Clean Power Research is advancing the energy transformation through cloud software that informs streamlines and values energy-related decisions and processes for utilities energy professionals and consumers.
Were a growing company that counts 10 of the top 10 Fortune 500 utilities and many of the largest renewable energy companies in the U.S. as our customers. Were focused on expanding our market reach and impact with new software technologies that help solve the energy industrys hardest problems.
At Clean Power Research every employee has a seat at the table and an important role.
Why Work Here
Go from building solutions to being part ofthesolution
Join a growing team of software and energy veterans from companies like Microsoft Amazon Google Oracle General Electric and Pacific Gas & Electric
Bring your passion and ideas to the table
Use your creativity to solve hard problems and make tough decisions
Work in a start-up like environment coupled with the stability and customer base of an established profitable company
Realize work-life balance; we like to see our families friends and pets at night!
Join a growing company that expects you to grow with us and invests in your growth
Clean Power Research offers competitive compensation and benefits to full-time employees including medical/dental/vision paid vacation paid holidays a bonus plan and 401(k) plan with matching.
What Youll be Doing as a Customer Success Executive
Clean Power Research is seeking a strategic and customer-obsessed executive to lead our Customer Success organization and drive exceptional outcomes across our SaaS product portfolioPowerClerk FleetView. WattPlan and SolarAnywhere.
f Growth Officer the Customer Success Executive will oversee the full customer lifecycle from onboarding and engagement delivery to renewal and expansion. Youll work cross-functionally with Sales Product Management Engineering and Marketing to align strategies elevate customer satisfaction and ensure seamless support. This is a high-impact leadership role with strong potential for long-term growth in a dynamic mission-driven company.
Your leadership will be instrumental in building scalable processes nurturing talent and delivering a personalized high-impact customer experience that fosters retention and drives growth. Youll also play a key role in shaping business models pricing strategies and partnership structures in collaboration with the Chief Growth Officer and executive team.
Duties and Responsibilities
Lead and scale the Customer Success team including customer support product implementation services and project management functions
Align customer success strategies with Sales and Business Development to support targets for Annual Recurring Revenue (ARR) Net Revenue Retention (NRR) and other key metrics
Design and implement onboarding experiences that build trust and long-term customer relationships
Collaborate with Sales on proposals Statements of Work (SOW) and strategic account planning
Drive customer satisfaction through proactive engagement responsive support and tailored training
Oversee the creation of scalable support materials (e.g. documentation how-to videos AI-driven tools) for pre- and post-sales activities
Establish and refine processes for managing deliverables tracking status and ensuring timely execution
Ensure data quality and lead continuous process improvement initiatives.
Collaborate with Product Management and represent the voice of the customer in product development strategic planning pricing and licensing
Participate in industry events and forums to promote Clean Power Researchs mission and solutions
Who You Are
BA/BS degree required; technical or scientific focus preferred. MBA a plus
10 years of experience in customer success professional services or related roles with at least 6 years in a leadership capacity
Proven success in managing SaaS customer success and product implementation teams and driving measurable outcomes
Deep understanding of enterprise B2B SaaS models and customer lifecycle management.
Energy utility renewable solar or clean tech passion required experience a strong plus.
Exceptional communication organizational and analytical skills
Comfortable with CRM systems contract management tools and data analysis platforms.
Adept at stakeholder coordination strategic planning and delivery oversight
A collaborative leader who thrives in a fast-paced cross-functional environment
Pay Range & Benefits
Base Salary Range: $165K to $220K annual depending on experience
Benefits: performance-based bonus company equity plan
Additional Benefits: Paid PTO Sick Time Holidays Medical/Dental/Vision/Life and Disability Insurance 401K Paternity and Maternity Leave Commuter Benefits
How To Apply
Click the link below to submit your resume. Please include a cover letter detailing your interest in this position and the renewable energy space along with your resume. Due to the large number of applicants for our positions we regret that we can only respond to candidates who meet our requirements.
Clean Power Research is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
The companys employment decisions are based on merit competence performance and business needs.
Clean Power Research is located in Bellevue WA (Greater Seattle Area).
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Clean Power Research provides cloud services that inform business decisions, engage customers & streamline operations for utilities and the energy industry.
