Systems Development Engineer, Amazon Connect Telecom Engineering

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Want to disrupt an industry by delighting customers Looking for a job where your work can have direct and massive impact Excited to join one of the newest and most exciting AWS services Come be a leader on a team that is building a product that will touch millions of people daily.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging dynamic and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex Amazon Polly AWS Lambda Amazon S3 and Amazon Kinesis to provide a truly frustration free easy-to-use extensible and natural customer experience. With this technology we are transforming an industry and the way customers interact with businesses and how agents service them.

Join Amazon Connects Telecom team as a Systems Development Engineer where youll help build and maintain the telecommunications infrastructure that powers millions of customer service interactions daily across 158 countries. Youll work on systems that handle voice routing through 40 carriers fraud detection and telecom tooling that enables seamless communication experiences for Amazon Connect customers worldwide.

Key job responsibilities
Develop and maintain systems for voice routing SIP trunking carrier integrations and telecom fraud prevention across global regions.
Design and code the right solutions starting with broadly defined problems.
Build tooling and documentation that makes it easier for engineers to deploy test and operate telecom services across multiple AWS regions
Identify and resolve issues in real-time communication systems serving millions of voice minutes daily working with global carrier partners and internal teams

- Experience programming with at least one modern language such as C C# Java Python Golang PowerShell Ruby
- Experience with distributed operational health and performance monitoring systems
- Bachelors degree in Computer Science Computer Engineering Systems Engineering Electrical Engineering or other related discipline

- Experience with telecommunications VoIP or real-time communication systems (SIP RTP carrier protocols)
- Knowledge of networking concepts distributed systems and operational practices
- Understanding of system monitoring alerting and troubleshooting methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89200/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.