Concessions Supervisor (PT)

Fort Worth, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Food and Beverage

Job Summary

CONCESSIONS FOOD & BEVERAGE SUPERVISOR
Trail Drive Management Corp. Dickies Arena of Fort Worth TX
Dickies Arena is a 14000 seat spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity Trail Drive Management Corp (TDMC). The state-of-the-art arena opened in November 2019 hosts concerts sporting events and family entertainment and is the new home to Fort Worth Stock Show rodeo performances.
Reports to: Manager of Concessions Club Seats Vending & Rodeo Boxes

Job Description
The Concessions Supervisor is responsible for overseeing a wide variety of Concession Stands Bars portables vending/ hawker Club Seat & Rodeo Boxes (in-Seat Service) including but not limited to pre-event setup event day operations and associated administrative paperwork. A primary function of this position is to serve as a team member liaison and support the development and implementation of new ideas practices and policies throughout each operation. The Concessions Food & Beverage Supervisor reports to the Concessions Management Team and it is a part-time event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon arena event -person and predictable attendance.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Have complete knowledge of all menu items production specifications ingredients cooking times and presentations
Assist with pre-event setup for bars portables stanchions back of house spaces etc.
Verify assigned areas on their opening inventory for any discrepancies
Understand and ensure proper execution of responsible alcohol service
Understand and maintain proper sanitation and food safety
Ensure proper documentation is being completed at all locations each shift; including but not limited to: temperature logs inventory sheets void sheets spoilage tracking etc.
Provide oversight to all concessions operations and monitor/ support expeditor efforts food timing cashier/ server efficiency & hospitality etc.
Assist the Concessions Management Team with training of team members to ensure their success and the success of the department as a whole
Assist with in-event coaching as it pertains to proper practices/ procedures; communicate with management regarding these efforts following each shift
Verify all side work has been completed properly and in an appropriate amount of time
Organize and file all event paperwork; including but not limited to stand inventory sheets cleaning logs requisition forms etc.
Monitor food and beverage quality and presentation throughout the event
Monitor stand wait times and escalate concerns when crossing communicated service thresholds
Work with management to ensure end of the month inventory is being completed
Maintain organization and cleanliness of all storage areas; i.e. back bars storage rooms beverage cages pantries walk in coolers etc.
Conduct/ complete end of the night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards
Be comfortable with the arena and know how to navigate personally as well as assist guests
Work with counter parts of operation to ensure event standards of service are reached
Help maintain and ensure excellent customer service
Other responsibilities and tasks as deemed appropriate by the Management Team at Dickies Arena

Competencies

Communication Proficiency.
Ethical Conduct.
Leadership.
Problem Solving/Analysis.
Strategic Thinking.

Supervisory Responsibility
Exercises general supervision over clerical administrative and professional staff assigned to the department.
Physical demands
While performing the essential functions of this job the employee will frequently operate a computer and other office devices such as calculators telephones copy machines faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone radio and in-person with others and exchange accurate information. Employee will regularly spend most of their shift standing and walking traversing stairs with limited to no sitting. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business maintenance operations or emergency situations require employee may sporadically assist in lifting/moving 100 lbs. or more. Employee must be comfortable with raised volume and/ or dark lighting in specific event settings.

Additional Eligibility Qualifications

Must be a minimum 21 years of age
1-2 years experience in a leadership role working in a fast-paced hospitality environment preferred
Proficient in Microsoft applications (Word Excel PowerPoint and Outlook)
Strong attention to detail
Must possess excellent interpersonal skills and diplomacy
Strong communication skills
Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
Ability to lift push and pull up to 50lbs
Flexible schedule nights weekends and holidays
Must be able to work in an environment with fluctuating temperatures

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Required Experience:

Manager

Have complete knowledge of all menu items production specifications ingredients cooking times and presentations
Assist with pre-event setup for bars portables stanchions back of house spaces etc.
Verify assigned areas on their opening inventory for any discrepancies
Understand and ensure proper execution of responsible alcohol service
Understand and maintain proper sanitation and food safety
Ensure proper documentation is being completed at all locations each shift; including but not limited to: temperature logs inventory sheets void sheets spoilage tracking etc.
Provide oversight to all concessions operations and monitor/ support expeditor efforts food timing cashier/ server efficiency & hospitality etc.
Assist the Concessions Management Team with training of team members to ensure their success and the success of the department as a whole
Assist with in-event coaching as it pertains to proper practices/ procedures; communicate with management regarding these efforts following each shift
Verify all side work has been completed properly and in an appropriate amount of time
Organize and file all event paperwork; including but not limited to stand inventory sheets cleaning logs requisition forms etc.
Monitor food and beverage quality and presentation throughout the event
Monitor stand wait times and escalate concerns when crossing communicated service thresholds
Work with management to ensure end of the month inventory is being completed
Maintain organization and cleanliness of all storage areas; i.e. back bars storage rooms beverage cages pantries walk in coolers etc.
Conduct/ complete end of the night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards
Be comfortable with the arena and know how to navigate personally as well as assist guests
Work with counter parts of operation to ensure event standards of service are reached
Help maintain and ensure excellent customer service
Other responsibilities and tasks as deemed appropriate by the Management Team at Dickies Arena

Competencies

Communication Proficiency.
Ethical Conduct.
Leadership.
Problem Solving/Analysis.
Strategic Thinking.

Must be a minimum 21 years of age
1-2 years experience in a leadership role working in a fast-paced hospitality environment preferred
Proficient in Microsoft applications (Word Excel PowerPoint and Outlook)
Strong attention to detail
Must possess excellent interpersonal skills and diplomacy
Strong communication skills
Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
Ability to lift push and pull up to 50lbs
Flexible schedule nights weekends and holidays
Must be able to work in an environment with fluctuating temperatures

Required Experience:

Manager