Client Success Manager
Client Success Manager
Posted on :
11-09-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities
- Troubleshoot application and software related issues and determine the root cause for the issues
- Work on defined SLAs to ensure that our client receives the best of the services
- Provide minor enhancements production and technical support to LogiNexts enterprise clients
- Monitor production alerts and escalate the issues for any anomalies in the system
- Ensure complete compliance of ticketing tool and report metrics on a daily basis
- Work with the existing engineering team to maintain highly scalable and secure products
- Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team
- Provide 247 technical support to all production practices on holidays and weekends on a rotational basis
Requirements
- Bachelors degree in Computer Science Information Technology or related field
- Minimum7 years experience in a production support role or in software development using Java J2EE Spring RESTful APIs MySQL MongoDB
- Expertise on production support processes such as incident or change management call triaging critical issue procedures
- Experience with application support organization working in 24*7 environments
- Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team
- Proficiency in troubleshooting root-cause analysis SLA adherence and metrics reporting for large enterprises
- Knowledge of monitoring tools alert escalation customer and other stakeholder management
- Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued
- Providing support on weekends on a rotational basis
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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