Sr. Program Manager - Infrastructure
Sr. Program Manager - Infrastructure
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Job Description
Senior Program Manager - Infrastructure
Boston MA - Hybrid (3x/wk onsite)
Overview
Grand Circle Travel is seeking a talented and motivated Senior Program Manager to join our Infrastructure this role youll lead the planning and delivery of IT infrastructure and security initiatives ensuring projects are executed on time on budget and aligned with business priorities. The ideal candidate combines strong technical knowledge of IT systems and networks with proven program management expertise and the ability to communicate effectively across technical and non-technical audiences.
As a trusted partner to Infrastructure leadership and business stakeholders youll oversee project intake prioritization and execution balancing structure with adaptability to keep teams focused and effective. Youll provide transparency through clear metrics and reporting highlight top initiatives to senior leadership and coach teams on best practices and collaboration. This is a hands-on role for someone who enjoys driving clarity resolving roadblocks and delivering meaningful business outcomes in a dynamic fast-paced environment.
Key Responsibilities
Program Oversight & Intake:
Develop and maintain a standardized project intake and prioritization process to ensure alignment with business objectives.
Evaluate new project requests and balance demand against team capacity and strategic priorities.
Remain flexible to adjust priorities as business and technology needs evolve.
Serve as the first point of contact for business stakeholders submitting infrastructure-related project requests.
Stakeholder Management & Communication:
Collaborate with business leaders to gather requirements set expectations and provide transparency into project progress.
Act as a liaison between technical teams and non-technical stakeholders ensuring clear communication and shared understanding.
Provide regular reporting on project portfolio health risks and performance.
Project & Resource Management:
Partner with Infrastructure leadership to schedule and allocate resources across multiple concurrent initiatives.
Identify and resolve potential bottlenecks dependencies and risks that may impact delivery.
Ensure team members can focus on critical projects without overextension.
Adapt project approaches as necessary to support team bandwidth and shifting priorities.
Technical Understanding & Support:
Possess working knowledge and understanding of core IT Infrastructure concepts such as the following to effectively communicate and prioritize initiatives:
Networking
Server storage principles and practices
Call center phone systems
System upgrades and critical systems lifecycle management
Cloud infrastructure environments and services
Cybersecurity practices such as vulnerability management compliance reporting and penetration testing
Governance & Best Practices:
Define and guide the program on standards tools and best practices.
Drive continuous improvement of processes to enhance efficiency and reduce operational risk.
Support Infrastructure leadership in compliance audits system upgrades and security initiatives.
Remain adaptable to incorporate feedback and adjust processes as the teams needs change.
Qualifications
Education & Experience:
Bachelors degree in Information Technology Business or related field; or equivalent experience.
10 years of experience in program or project management preferably within IT or Infrastructure.
Proven track record of managing complex technology programs across distributed teams.
Familiarity with IT Infrastructure concepts such as networking telephony cloud infrastructure security compliance and enterprise systems.
Familiarity with SLA reporting networking infrastructure as code and security projects
Familiarity with ISO-27001/2 PCI compliance and ITIL
Experience coordinating or supporting regular security audits vulnerability assessments and penetration testing.
Experience running AI initiatives is a plus
Skills & Competencies:
Excellent people management communication interpersonal and time management skills
Demonstrated flexibility and adaptability in responding to shifting priorities and team needs.
Ability to thrive in a fast-paced global environment with multiple competing priorities.
Skilled organizational and project management tools and methodologies
Strong organizational and prioritization skills with the ability to balance competing business needs.
Excellent communication and stakeholder management skills across technical and non-technical audiences.
Proficiency with program management tools (e.g. JIRA Confluence).
Required Experience:
Manager
Employment Type
Full Time
