Critical Operations Manager

Manassas, VA - USA

Monthly Salary: $ 170000 - 180000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Critical Operations Manager

THE COMPANY:

STACK INFRASTRUCTURE (STACK)providesdigital infrastructure to scale the worlds most innovative are anaward-winning industry leader in building owning andoperatinghighly efficient cost-effective wholesale colocation and cloud data centers. Each ofournational facilities meet or exceed the highest industry standards in all operational categories of availability security connectivity and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION:

STACK is looking for a Critical Operations Manager (COM) to support a local data center campus. As a leader in STACKs Critical Operations team the COM must possess an expert level of knowledge and will be responsible for assisting the Senior Director Critical Operations in maintaining the mechanical electrical fire life safety base building and other various internal data center systems. The COM is responsible for all operational aspects and uptime of the data center. The COM will also be focused on the implementation of programs related to Safety Team Availability Communication and Knowledge. All data center operations staff will report to the Critical Operations Manager.

The COM is responsible for the implementation of the Data Center Operations Program at their site and is responsible for employee training and ensuring all staff is adequately qualified to perform their duties. Holding regular team meetings and individual 1:1 sessions is required. The COM will develop and maintain CAPEX and OPEX budgets at the site level. They will also be responsible for project execution and management including developing scopes obtaining proposals creating purchase requisitions and ensuring invoices are routed properly. The COM is a people leader and will be responsible for the performance and conduct of all critical operations employees.

Lead and implement a standardized culture of always working safely across all STACK data centers.
Datacenter subject matter expert for electrical mechanical fire life safety and other data center systems.
Advise the Senior Director Critical Operations of the status of the site level preventative and corrective maintenance programs.
Operate monitor maintain and respond to abnormal conditions within the facility.
Implementing site-level efficiency projects and maintaining overall site design PUE.
Ensure STACK preventative and predictive maintenance program is executed.
Training and mentoring of junior staff.
Manage vendor relationships and service contracts.
Manage vendor procurement and billing process.
Site budgeting and forecasting for both CapEx and OpEx.
Create highly detailed technical procedures for maintenance events emergency situations standard site evolutions etc.
Responsible for ensuring construction and commissioning activities do not impact existing critical operations.
Develop and maintain individual training plans for each employee in line with the STACK training and development program.
Be a customer liaison for all site-level inquiries.
Lead incident reporting and root cause analysis processes to deep dive into abnormal occurrences within the data center.
Expert technical review of procedures
Expert technical review of company standards and policies
Manage site audits both internal and external
Adherence to compliance standards
Manage systems to avoid unplanned customer-impacting outages
Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
Navigate and utilize CMS EPMS and BMS systems.
Provide day-to-day exceptional customer service and support.
On-call availability may be required to respond to emergency situations at the data center
Taking on other duties as required by STACK. Job duties roles and responsibilities are subject to change over time.
The site staff includes Assistant Critical Operations Manager and Critical Operations Technicians. The expected span of control for this position will range from 4 to 12 direct reports

THEDETAILS:

Location: Manassas VA
Travel:up to 20% domestically
Compensation: $170000 - $180000 Annual Bonus Potential
Benefits: Healthcare Dental Care Vision Insurance Life Insurance Paid Time Off Paid Leave Programs
Must be eligible to work in the United States
Must pass a comprehensive background screening

MUST-HAVEQUALIFICATIONS:

High school diploma or equivalent
Minimum of 5-7 years experience in a data center or other related mission-critical operations role.
3-5years experiencein administering and managing facilitypreventativemaintenance programs.
3-5years experiencein vendor and project management
Knowledge of data center (hyper-scale enterprise and colocation) and telecommunications industries.
Experience working with various Microsoft Office applications and other database housing software
Ability to handle a multitude of tasks and work well in stressful situations.
Expert understanding of the electrical and mechanical systems used in a data center environment. These include but are not limited to UPS Transformers PDUs RPPs Chillers CRAH CRAC STS ATS and Pre-action systems
Expert knowledge of NFPA70e NFPA72 NFPA25 and compliance issues as well as building codesin regard tofire life safety.
Expert knowledge and experience in data center trending and analysis with the ability to rapidly learn and use PC-based site monitoring systems.
Proficient in data center commissioning standards
While performing the duties of this job the employee is occasionally required to stand walk sit use hands to handle reach or feel objects climb stairs balance stoop or kneel talk see at close range and hear for extended periods of time
Must be able to lift and/or move up to 25 pounds.
Must be willing to work outside normal business hours including weekends late nights holidays and on-call support.
Must be comfortable working in a high stress fast paced environment with shifting priorities

THIS MIGHT BE RIGHT FOR YOU IF:

Youre a strong communicator blending analytics with experience in decision-making.
You dont get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
Youre a teambuilder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
Youre naturally curious and driven toward continual improvement. While you celebrate your successes you take time to review and analyze campaigns for future learning.

WHY STACK

We offer a competitive compensation package with strong benefits including medical dental and vision insurance a 401K program and flexible spending accounts.
We foster a culture of appreciation including monthly and quarterly rewards and recognition programs.
Fun is part of our DNA with (currently virtual) events game nights and barbecues.
Were growing this is a great time to join and make an impact!

Application Deadline: October 5 2025

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.

Note to external agencies: We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure will not be accepted or considered as a submission without a signed agreement in place.

Required Experience:

Manager

Critical Operations ManagerTHE COMPANY:STACK INFRASTRUCTURE (STACK)providesdigital infrastructure to scale the worlds most innovative are anaward-winning industry leader in building owning andoperatinghighly efficient cost-effective wholesale colocation and cloud data centers. Each ofournational fa...