Task Responsibilities:
- Ensure the timely answering of customer sales queries their bookings and follow up:
- By prioritizing the incoming quotes as per set guidelines
- By following the set guidelines in terms of price offering in order to win the quote
- By swiftly responding to customers ad hoc(spot) requests utilizing the Cargoluxs tools (LEAP)
- By offering multiple options on a quote so that the customers always find a suitable one (price time)
- By coordinating special cargo with the relevant stakeholders (RM Global Logistics )
- By promoting Cargoluxs value added services
- By re-directing customers to Cargoluxs digital sales channels to increase the awareness and utilization of such channels
- By assisting customers to confirm the bookings via the digital channels upon potential failure of booking
- By requoting the customers if certain parameters of the initial quotation have changed
- By updating all sectors of a booking pre-flight
- By ensuring the booking is correctly performed including the applicable Rates SCCs Additional Charges etc.
- By ensuring that bookings subject to compliance checks are processed prior to departure
- By pro-actively following up on pending offers
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Essential Requirements For The Position:
- At least one year of sales/customer service experience
- Knowledge and experience in air cargo/freight forwarding considered a plus
- Able to handle difficult customers in professional manner
- Fluency in written and spoken English
- Proficiency in MS Office (Word Excel PowerPoint and Outlook)
- Have team spirit and commercial drive
- Be proactive and energetic
- Good communication and interpersonal skills are essential
- Willing to work in a fast-paced environment
Working Conditions:
- It is a full-time position based in Tokyo Japan
- Flexible working hours are required including weekedns if needed
Required Experience:
Unclear Seniority
Task Responsibilities:Ensure the timely answering of customer sales queries their bookings and follow up: - By prioritizing the incoming quotes as per set guidelines - By following the set guidelines in terms of price offering in order to win the quote - By swiftly responding to customers ad hoc(spo...
Task Responsibilities:
- Ensure the timely answering of customer sales queries their bookings and follow up:
- By prioritizing the incoming quotes as per set guidelines
- By following the set guidelines in terms of price offering in order to win the quote
- By swiftly responding to customers ad hoc(spot) requests utilizing the Cargoluxs tools (LEAP)
- By offering multiple options on a quote so that the customers always find a suitable one (price time)
- By coordinating special cargo with the relevant stakeholders (RM Global Logistics )
- By promoting Cargoluxs value added services
- By re-directing customers to Cargoluxs digital sales channels to increase the awareness and utilization of such channels
- By assisting customers to confirm the bookings via the digital channels upon potential failure of booking
- By requoting the customers if certain parameters of the initial quotation have changed
- By updating all sectors of a booking pre-flight
- By ensuring the booking is correctly performed including the applicable Rates SCCs Additional Charges etc.
- By ensuring that bookings subject to compliance checks are processed prior to departure
- By pro-actively following up on pending offers
|
Essential Requirements For The Position:
- At least one year of sales/customer service experience
- Knowledge and experience in air cargo/freight forwarding considered a plus
- Able to handle difficult customers in professional manner
- Fluency in written and spoken English
- Proficiency in MS Office (Word Excel PowerPoint and Outlook)
- Have team spirit and commercial drive
- Be proactive and energetic
- Good communication and interpersonal skills are essential
- Willing to work in a fast-paced environment
Working Conditions:
- It is a full-time position based in Tokyo Japan
- Flexible working hours are required including weekedns if needed
Required Experience:
Unclear Seniority
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Monthly Salary:
Posted on:
11-09-2025
Vacancies:
1 Vacancy
