Marine Customer Service Officer

South Shields Marine School

Marine Customer Service Officer RTF 2425-302

Permanent

35 hours per week

Professional Services Salary Scale 4-5

Spine points 12-19

24102 - 25939per annum

Closing Date: Monday 22ndSeptember 2025

Were Hiring!
Marine Customer Service Officer
Based at South Shields Marine School 35 hours per week 24102 to 25939 per annum

Do you thrive in a fast-paced customer-focused role Join our team and be the friendly face of our Marine School customer service.

Key Responsibilities:

• Accurate processing of student data
• Providing course advice and guidance to prospective current and past students and clients
• Administration and verification of documentation related to the enrolment of UK and international students

What were looking for:

• Great communication and administrative skills
• A team player with a positive working attitude
• Experience of working in a customer facing role

Why join us

• Work in a unique marine environment within a supportive team
• 36 days annual leave (inclusive of Bank Holidays) building to a maximum of 41 days after 5 yearsservice
• Free on-site parking
• On-site catering facilities
• Local Government Pension Scheme
• Learning & Development Opportunities

Apply by Monday 22 September 2025

Tyne Coast College comprises South Tyneside College Tyne Metropolitan College and South Shields Marine School.

We offer a vast range of educational opportunities for those aged 14 to adults - including a wide range of employer-led vocational programmes Apprenticeships Higher Education and specialist maritime training.

Our portfolio is multi-award winning with national accolades and a global outstanding reputation for maritime provision. The College has a high performing SEND provision which has been recognised nationally and is a regional specialist in teaching and learning for learners with SEN. The college was rated Good by Ofsted in February 2024.

Tyne Coast College is the North Easts world leading maritime training provider and was awarded the Queens Anniversary Prize for its expertise in creating high-tech under and above water digital scenarios.

As a strong proactive voice in the north east we are passionate about providing a dynamic and diverse curriculum brimming with the essential academic and vocational skills training that enables students to progress on to their chosen careers.

Our motto for a bigger better stronger future for the region encapsulates our commitment to the region the business sector and those living and working in the north east.

Recruiting high-calibre professional staff with vocational credibility is at the core of our success. We are looking for dynamic and innovative individuals with a passion for achieving excellence through delivering a first class quality service at all times.