Business Analyst, Field Operations
Business Analyst, Field Operations
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$ 70000 - 80000
1 Vacancy
Job Description
ABOUT US
AtHUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is a global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions.
Position Overview
The Business Analyst serves as a critical execution partner for Corporate Field Operations supporting the successful implementation of systems and workflows that enhance client service operational efficiency and compliance in our field offices. This role works closely with the Corporate Field Operations team and collaborates with stakeholders across business units IT and carrier partners to ensure solutions align with both strategic and tactical goals in the field.
In this role you will work cross-functionally to drive efficiency quality and actionable insights by analyzing and documenting workflows and processes defining and tracking business requirements and coordinating user acceptance testing (UAT) The Business Analyst role spans horizontally across our entire organization providing the opportunity to contribute to initiatives that directly impact field operations enterprise-wide.
Key Responsibilities
Partner with Corporate Field Operations and field office leaders to gather document and analyze business requirements.
Evaluate existing processes and workflows to identify opportunities for improvement efficiency and consistency across field operations.
Translate business needs into functional specifications and system requirements for technology teams and vendor partners.
Coordinate and lead User Acceptance Testing (UAT) ensuring that solutions meet business objectives and deliver intended value.
Support the rollout of new systems tools and workflows including documentation training materials and adoption support for field staff.
Monitor post-implementation performance identifying and resolving issues to ensure continuous improvement.
Develop process maps business cases and reporting tools to support decision-making and operational oversight.
Serve as a liaison between field operations IT carrier partners and other business units to ensure alignment and clear communication.
Assist with change management initiatives by helping field users adapt to new processes and technologies.
Stay current on industry best practices insurance regulatory requirements and operational trends that may impact field operations.
Qualifications
Bachelors degree in Business Finance Information Systems or related field (or equivalent work experience).
35 years of experience as a Business Analyst or in a related role preferably within insurance brokerage or financial services.
Strong knowledge of insurance brokerage operations and workflows (policy servicing billing claims compliance client management).
Experience with Agency Management Systems (e.g. Applied Epic AMS360) CRM platforms or other insurance technology systems preferred.
Proven ability to gather document and analyze business requirements and translate them into functional specifications.
Strong analytical and problem-solving skills with attention to detail.
Proficiency with Microsoft Office Suite and reporting/analysis tools (Excel Power BI or similar).
Insurance-related certifications/designations (e.g. CPCU ARM AINS) are a plus.
Key Competencies
Strong business process analysis and documentation skills.
Ability to work cross-functionally and build trusted partnerships.
Clear communicator able to bridge technical and non-technical audiences.
Highly organized and able to manage multiple projects simultaneously.
Adaptable with a proactive approach to problem-solving and change.
Client- and service-oriented mindset.
JOIN OUR TEAM
Do you believe in the power of innovation collaboration and transformation Do you thrive in a supportive and client focused work environment Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization When you joinHUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.
Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $70000 to $80000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.
Department Business OperationsRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: Bachelors degree (4-year degree)HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Required Experience:
IC
Employment Type
Full-Time
