Role and Responsibilities
This position serves as a key link between business users Operations Technology (OT) Information Systems (IS) and IT service delivery teams. Under the guidance of local IS management and key stakeholders the IS Network & Technology Specialist will support evolve and promote local IS/IT systems and processes.
Key Accountabilities
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Support wide area and local area networks on-premise hosting environments VoIP telephony services and overall IT infrastructure across multiple US sites.
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Manage design installation maintenance and delivery of IT-related hardware and software as well as presentation and conference room systems.
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Oversee wired and wireless networking servers UPS desktops laptops industrial computers printers RF scanners mobile devices video conferencing systems PA systems security systems and digital signage.
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Build and maintain productive relationships with business users IS teams IT vendors infrastructure delivery teams Information Security Physical Security and Facilities to ensure reliable support.
Qualifications
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5 years of experience in IS/IT support preferably in a multinational or multi-vendor environment.
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Bachelors degree in Computer Science Network Infrastructure IT Management or related field.
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Strong knowledge of wired and wireless networks printer architectures application landscapes and WAN/LAN topologies.
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Hands-on experience with servers VMware ESXi Windows OS SQL database management and storage systems.
-
Working knowledge of Cisco Unity and Unified VoIP administration platforms.
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Experience configuring and supporting end-user and mobile devices; Lenovo PC and iOS experience preferred.
-
Familiarity with ITIL/ITSM practices and ServiceNow.
-
Strong troubleshooting communication and customer service skills.
-
Must have valid work authorization in the US.
Role and Responsibilities This position serves as a key link between business users Operations Technology (OT) Information Systems (IS) and IT service delivery teams. Under the guidance of local IS management and key stakeholders the IS Network & Technology Specialist will support evolve and promot...
Role and Responsibilities
This position serves as a key link between business users Operations Technology (OT) Information Systems (IS) and IT service delivery teams. Under the guidance of local IS management and key stakeholders the IS Network & Technology Specialist will support evolve and promote local IS/IT systems and processes.
Key Accountabilities
-
Support wide area and local area networks on-premise hosting environments VoIP telephony services and overall IT infrastructure across multiple US sites.
-
Manage design installation maintenance and delivery of IT-related hardware and software as well as presentation and conference room systems.
-
Oversee wired and wireless networking servers UPS desktops laptops industrial computers printers RF scanners mobile devices video conferencing systems PA systems security systems and digital signage.
-
Build and maintain productive relationships with business users IS teams IT vendors infrastructure delivery teams Information Security Physical Security and Facilities to ensure reliable support.
Qualifications
-
5 years of experience in IS/IT support preferably in a multinational or multi-vendor environment.
-
Bachelors degree in Computer Science Network Infrastructure IT Management or related field.
-
Strong knowledge of wired and wireless networks printer architectures application landscapes and WAN/LAN topologies.
-
Hands-on experience with servers VMware ESXi Windows OS SQL database management and storage systems.
-
Working knowledge of Cisco Unity and Unified VoIP administration platforms.
-
Experience configuring and supporting end-user and mobile devices; Lenovo PC and iOS experience preferred.
-
Familiarity with ITIL/ITSM practices and ServiceNow.
-
Strong troubleshooting communication and customer service skills.
-
Must have valid work authorization in the US.
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