BPO Operations Manager
BPO Operations Manager
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1 Vacancy
Job Description
Job Title: Senior Consultant - Solution Design
Setup: Onsite in BGC Taguig
Shift: Shifting schedules
Role Requirements:
- At least 8 years BPO/BPM experience in customer service operations. Must have experience as an Operations Manager.
- Must have Solution design experience.
- Must be knowledgeable on contact center operations along with RFP process and bid management.
- Preferably available to start immediately
Responsibilities:
- Client Interactions: Creates solutions customized to client context IN ORDER TO conduct client interaction sessions
- Competitive and market analysis: Gathers synthesizes analyses market competitive intelligence for a specific domain / market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
- Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
- Contract negotiation: Creates and reviews the SOW (Statement of Work) in order to define the contract terms for a specific solution
- Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers case studies etc.
- HMO for Employee and 2 Free Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities and exposure to multiple accounts
Employment Type
Full Time
