Ko wai mātou About us
Foodstuffs is privileged to have an amazing brand portfolio some of New Zealands best and most trusted brands. We are a 100% New Zealand owned and operated organisation made up of two regional co-operatives and a central centre of excellence leading national marketing brand and customer experience strategies and activities.
Foodstuffs New Zealand (FSNZ) partners with the broader business to ensure the creation of winning brands through customer experience design actionable insights and rich data intelligence.
Te Tūranga About the role
Are you passionate about turning information into powerful insights that drive business performance market success and shape future product strategy
Joining our Customer & Intelligence team youll harness market and customer insights to shape strategic direction and inform annual trading plans. Your work will help ensure Foodstuffs iconic brands PAKnSAVE New World and Four Square stay aligned with evolving customer needs uncovering actionable insights that drive loyalty and enhance customer experience.
Youll craft compelling narratives that bring insights to life across the business. With a strong focus on customer-led segmentation profiles and audience development youll deepen our understanding of customer behaviours. Youll also play a pivotal role in embedding insight-led planning processes and playbooks that make data accessible engaging and impactful.
This is a unique opportunity to dive deep into product analysis evaluating features performance and user experience while also conducting category analysis to identify trends demand drivers and growth opportunities across entire market segments.
Deliver actionable insightsby evaluating a wide range of customer competitor and market data to inform strategic decisions and trading plans.
Lead customer insight initiativesfor annual trade planning and key trading periods (e.g. Christmas) ensuring alignment with banner strategies.
Develop and embed a campaign insights frameworkto analyse pre- and post-campaign customer behaviours and their impact on market performance.
Champion data-driven solutionsby collaborating across teams to address business challenges and embed insights into decision-making processes.
Build strong stakeholder relationshipsinternally and externally to understand needs deliver high-impact insights and drive customer loyalty.
He kōrero mōu - About you
Youll bring demonstrated senior experience from previous insights research or strategy roles with a strong ability to turn data into strategic opportunities. While retail or FMCG experience is a plus your passion for understanding customer behaviour and driving insight-led decisions is what truly sets you apart.
Youre a natural collaborator comfortable navigating diverse stakeholder needs and thrive in dynamic fast-paced environments. Above all your curiosity and problem-solving mindset will help champion customer insights and shape meaningful customer experiences across the business.
Ngā painga - What we offer
Were committed to providing awesome experiences for our people including offering a range of benefits
Free carparking - weve got over 1000 carparks including 36 free EV plugs
Southern cross health insurance
Onsite café with subsidised meals mini mart 5% discount at our retail stores
Flexible working options a day off on your birthday long service leave
Inhouse learning and development programmes and courses flu vaccinations and social network groups (we call them Tribes).
Experience awesome. Achieve awesome. Be awesomely you.
Were proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour encourage togetherness inspire our people to be their best selves in our Foodies whānau.
We encourage you to apply with all your awesomeness and welcome your diverse background including any disability additional health and mental health needs and/or neurodiversity.
Dont shelve your potential come be a part of our team!