Director of Engineering

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK India Germany and France. Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 1.6 million members: 800000 UK and 800000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - were diversity champions!
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India

ABOUT THE ROLE

Were looking for aDirector of Engineeringto lead ourMember Opstechnology teams. This group is at the heart of how we serve our members building the systems that power Tides support risk and back-office operations. From case management platforms to AI-driven automation your teams will make sure our members get seamless fast and reliable support whenever they need us.
This is a role for someone who loves scaling technology and people. Youll partner with Product Risk and Operations leaders to shape the future of our Ops platforms and take our member experience to the next level.

• Owning the technology strategy and roadmap for Member Ops systems (support platforms case management AI workflows fraud tooling and automation).
• Leading and growing multiple engineering squads building an inclusive high-performance culture.
• Partnering with Product Data Risk and Ops to deliver tools that improve both member and agent experience.
• Driving reliability scalability and security across all Ops systems.
• Championing automation data-driven decision making and AI/ML opportunities to reduce operational cost and friction.
• Coaching and mentoring senior engineers and managers to become future leaders.

WHAT WE ARE LOOKING FOR

• 15 years of engineering experience with 5 years in leadership roles (Senior Manager/Director level).
• A track record of building large-scale distributed systems or workflow/operations platforms in fintech SaaS or high-scale consumer products.
• Experience with support platforms back-office systems or risk/compliance tooling (bonus points for KYC/AML/fraud systems).
• The ability to set long-term tech direction while staying close to the details when needed.
• Excellent people leadership skills you know how to grow and inspire teams.
• Solid technical foundations: cloud-native architectures microservices event-driven systems and data platforms (AWS or GCP).
• A love for automation and ideally some exposure to AI/ML in support or risk domains.

WHAT YOULL GET IN RETURN

Make work work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally you can work from a different country for up to 90 days a year. Plus youll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

TIDEAN WAYS OF WORKING

At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community.

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TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.

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