NightHawk® Allocation Coordinator (12 Month FTC)

Salary: 20274.27 p/a dependent on experience

Plus access to annual bonus

Shift Pattern:

• 16:45pm -00:45am and 00:30am - 08:30am

8 hours shifts; 8-week rolling rota 4 on 4 off - This is a 12 Month Fixed term contract

Remote with work in office (Hastings East Sussex)every 8/9 weeks

Job role:

This is an exciting time to join the UKs largest private healthcare telemedicine company based in Hastings East Sussex who are expanding their NightHawk team due to organic growth.

Joining a dynamic team Serving as a conduit between clients and reporters this logistical role is crucial to the delivery of Medicas Acute Service Lines.

Key responsibilities:

Delivery of our NightHawk service to provide a best-in-class service to all key

stakeholders including clients reporting radiologists and patients

Monitoring notification systems and tools; acting based upon observations so

that exams are reported within SLA

Communicating professionally and effectively with radiographers reporters and

referrers

Working with the NightHawk Team Leader to develop and grow the services

Supporting the NightHawk Team Leader in safeguarding reporting resource

Work closely with the Workflow Team to resolve reporting workflow issues

Understand and take ownership of shift specific tasks and assist team members

when needed

Weekday Bank holiday cover to maintain the running of the services

To diffuse and when required escalate client complaints through appropriate

channels

The role:

Allocating exams to reporters ensuring distribution is fair and that any high

priority patients are prioritised

Monitoring the Unmatched tab on the portal and match to incoming or create

proxy tickets

Notifying reporters when they are allocated a stroke/ Thrombolysis or Major

Trauma patient

Identify and resolve any duplicate communications

In the event of service failure liaise with the Team Leader on shift

Responsible for all Urgent Call backs

Making sure reporters have what they need to prevent scans from breaching

Monitoring scans due to breach and actioning appropriately to prevent breaches

Ensure all breach reasons are added correctly to communications

In the event of service failure liaise with the Team Leader on shift

Monitoring our system for any expected work followed up with a further process

Who we are:

Medica is the UKs largest telemedicine provider who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance.

We celebrate difference and encourage everyone to be themselves at work. Join us today!

Essential:

Customer Service experience

Strong written and verbal communication skills

Strong administration skills and IT literacy

Evidence of working in a fast-paced environment

High level of accuracy and attention to detail

Data entry/clerical experience

Understand and embrace the need for continual improvement

Core benefits for you:

Flexible and hybrid working

A company culture that promotes work life balance

Commitment from employers to continued learning and development

Access to Employee Assistance Programme

Annual bonus

Enhanced holiday allowance bank holidays

Group life assurance

Pension

Social events

Sick pay

Cycle to work scheme

Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.