Officer, Client Service, HK Retirement (12 Months)
Officer, Client Service, HK Retirement (12 Months)
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Job Description
The role is responsible for leading the customer servicing team ensuring the delivery of exceptional service to a designated group of retirement employer clients.
Position Responsibilities:
- Team Leadership: Oversee and manage the servicing team to deliver high-quality timely administrative services. Take ownership of cultivating strong relationships with existing clients to ensure business retention.
- Service Excellence: Ensure the team delivers Best-in-Class service efficiently handling inquiries and responding to customers and business partners professionally.
- Relationship Building: Develop and maintain strong business relationships with clients and business partners through regular visits interaction and follow-ups.
- Problem Solving: Resolve customer complaints by identifying potential solutions and implementing recommendations to prevent recurrence within workflows.
- Team Guidance: Provide guidance and solutions to team members for handling complex or challenging cases.
- Project Support: Coordinate and support ad-hoc projects or assignments aimed at enhancing business initiatives.
- eMPF Engagement: Stay informed about eMPF changes providing employers with effective solutions for ongoing engagement and adaptation.
Required Qualifications:
- Degree / diploma holder
- IA license MPF license LOMA qualifications would be an advantage
- People oriented with tactful customer service skills and good problem-solving abilities
- Self-motive well organized and attentive to and able to work independently under pressure
- Good interpersonal communication and organizational skills to work with counter partners
- Strong PC skills in MS office including Word Excel and PowerPoint
- Proficient in both English and Chinese both spoken and written
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Unclear Seniority
Employment Type
Full-Time
