General Manager, Burrow, Chicago
General Manager, Burrow, Chicago
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Burrow part of the Havenly Brands family is reimagining the furniture shopping experienceoffering customizable quick ship modular and design-forward pieces defined by how our customers live and what they love. From sofas and sectionals to chairs and ottomans every Burrow piece is designed for the way you live.
As General Manager of our Chicago Burrow Store youll bring that vision to life by leading a high-performing team driving omnichannel sales and delivering a personalized elevated experience that turns first-time clients into loyal customers.
What Youll Do:
Lead a Studio That Wows
- Deliver exceptional high-touch service across all channelsin-studio online virtual consultations email phone and chat.
- Ensure every client receives a warm tailored experience from first interaction to final purchase.
Drive Sales & Studio Performance
- Own the studios sales targets and KPIs building strategies to meet and exceed goals.
- Guide your team through a client-first consultative selling process rooted in design expertise.
- Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.
- Use data to monitor performance optimize team productivity and implement improvements.
Build Develop & Inspire a High-Performing Team
- Hire train and lead a team of Design Experts and Studio Associates.
- Create a collaborative motivated studio culture rooted in accountability and growth.
- Provide ongoing feedback coaching and career development support.
Embrace Technology & Operational Excellence
- Leverage our tech stackincluding CRM systems (Salesforce or similar) Slack and Google Suiteto manage client relationships team communications and daily studio operations.
- Maintain studio operations including staffing scheduling inventory and visual standards.
Who You Are:
- Sales leader and relationship-builder. You know how to deliver results while cultivating loyal clients and a strong team.
- Omnichannel thinker. You understand todays hybrid retail landscape and are comfortable operating across multiple sales and communication channels.
- People-first manager. Youve built and led teams that exceed targets and love coming to work.
- Tech-savvy. Youre quick to adopt new tools and systems and you use them to streamline operations and stay organized.
- Design-minded. You have an appreciation for aesthetics and love helping customers feel confident in their decisions.
- Strategic and entrepreneurial. Youre proactive data-driven and energized by building something great.
What You Bring:
- 4 years of experience in sales management retail or design services
- Proven track record of meeting or exceeding revenue goals while delivering high-level service
- Experience hiring managing and developing team members
- Strong communication and interpersonal skills
- Proficiency with CRM tools Google Suite and internal communications tools like Slack
- Willingness to work a retail schedule including weekends and holidays
Additional Details:
- This is a full-time onsite role based at the Burrow store in Chicago IL
- Must be able to lift/move up to 50 lbs. and navigate the studio floor with ease
- Requires standing bending and moving throughout the day
- Drivers license preferred
- Must be authorized to work in the U.S.
Perks & Benefits:
- Compensation: $80-90K OTE (Base Bonus)
- Generous PTO paid parental leave and volunteer days
- Health dental vision disability
- 401(k) Match
- Furniture discounts free design services and annual merchandise credit
- A warm creative inclusive culture that values your point of view
We believe feeling good at home starts with feeling good at work.
At Havenly Brands were committed to building a team that reflects the diverse communities we serveand we encourage applicants from all backgrounds to apply. Were proud to be an equal opportunity employer and foster an environment where everyone feels seen heard and empowered.
Required Experience:
Director
Employment Type
Full Time
