Customer Service Representative - Huntingdon,TN
Customer Service Representative - Huntingdon,TN
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$ 1000 - 2500
1 Vacancy
Job Description
Job Details
Grnges is a global leader in the rolling and recycling of aluminum with a proud heritage of over 125 years located around the world. We are an aluminum company dedicated to creating lighter smarter and more sustainable aluminum products and solutions for the future. Our 3500 employees across three continents are the foundation of our success. We are a global company with a local presence fostering a culture where every employees contribution is valued. Our core valuesCommitted Action Oriented and Sustainableguide our work and define our company culture. We believe in empowering our people trusting them to take responsibility and fostering an open and inclusive environment where diverse perspectives lead to new ideas and solutions. Our materials are used in essential applications including heat exchangers for cars buildings and aerospace to specialty packaging HVAC and many other niche markets. Our dedication to a sustainable future is not just a goal; its a fundamental part of our mission and we are looking for passionate individuals to help us build a better future together.
Grnges is looking for a Customer Service Representative candidate to join our team!
Do you like working in a fast-paced environment where time flies by
Do enjoy being part of a team
Do you take pride in producing quality work
BENEFITS START DAY ONE
Health & Well-Being
- Medical Dental Vision Spending Accounts and Supplemental Health
- Company-paid disability and life insurance plus additional coverage options
- 24/7 Teladoc Access for urgent care and mental-health visits plus free diabetes coaching musculoskeletal advice and nutrition counseling
- Employee assistance program
Grow with Us
- 401(k) Savings Plan with generous company match
- Free 1-on-1 financial advice sessions with CAPTRUST advisors
- Company-provided uniforms and PPE for production positions
- Paid technical training and safety certifications
- Service Awards to celebrate every 5thCompany anniversary
Family & Engagement
- Paid time off including company holidays and vacation (increases with seniority)
- Company-hosted employee and family events like cookouts volunteer days and holiday celebrations
- College scholarships for children of employees (earn $1000-$2500 annually)
- $20000 infertility coverage (if enrolled in a company medical plan)
Note: This is a summary of the compensation and benefit programs available atGrngesAmericas Inc. (the Company) and does not serve as a statement of eligibility. Official details and eligibility criteria are available in the Companys official plan documents and/or policies. The Company reserves the right to amend or terminate the plan(s) or program(s) at any time. This summary shall not be deemed to constitute a contract between the Company and any employee or to be a consideration of or an inducement for the employment of any person. Eligible employees must complete all applicable enrollments within the required timeframes for coverage effective on date of hire.
Job Responsibilities
- Process all customer orders in a timely manner and in compliance with customer care best practices to facilitate superior on time and in full to our customers. Daily interaction with customers concerning order deliveries customer inventories and whether to expedite / schedule additional drivers.
- Exercise superior interpersonal skills inclusive of Listening Empathy and Persistence with regards to the customer relationship to achieve excellence in customer satisfaction. Actively decipher customer complex technical specifications and ensure material is within spec. Makes determinations on material that is out of spec and whether to scrap based on customer specifications.
- Ability to adjust adapt respond to and be resourceful in the face of change to deliver business objectives.
- Provide timely information/knowledge regarding order management process procedures and system maintenance. Order Receipt which exercises independent judgment and discretion by evaluating each PO to match plant capabilities for optimal order fulfillment and committing to product and quantity. Follow booking levels in the order book to ensure the customer is meeting to order quantities and their expected levels.
- Create and maintain customer data within the following: Microsoft Dynamics AX ERP System SESAM External Customer Systems and department applications including but not limited to Excel PowerPoint and e-mail.
- Recognize and reconcile any potential order conflicts such as delivery/shipping delays pricing errors promotional allowances and out of stock situations to ensure customer orders will deliver on time and in full.
- Resolve and/or escalate critical order issues to achieve customer goals and priorities. Handling customer complaints and making independent decisions on how to address.
- Manage customer consignment inventory levels including metal inventories at 3rd party slitting companies.
- Monitor shipments to ensure that material is received on time and resolve problems related to undelivered goods.
- Interact with other departments such as Finance Logistics Sales and Planning to proactively resolve issues affecting customer orders.
- Work with Sales to effectively manage customer orders against forecast and production quantities. This includes maintaining effective communication with customers sales and planning groups to changes in demand or production capacity.
- Manage customer inventory to ensure in-stocks and Weeks of Supply meet or exceed customer targets.
- Meet with customers to enhance relationships and better understand customer needs.
- Consistently strive for continuous improvements by developing & sharing knowledge with others.
- Embrace and live the Grnges culture by leading with the four core values: Committed Accessible Innovative and Action Oriented.
Qualifications
- Associate degree (A. A.) or equivalent from two-year college
- Customer Service and/or Order Management experience
- Expert knowledge of MS Office including Outlook Excel and PowerPoint
- Ability to handle multiple tasks and projects at the same time
- Good interpersonal and communication skills.
- Ability to multi-task in a fast-paced environment
- Experience with ERP/MPR systems and the ability to quickly learn other software programs
Grnges Americas is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age color national origin citizenship status physical or mental disability race religion gender sex sexual orientation gender identity and/or expression genetic information veteran status or any other characteristic protected by federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
