IT Helpdesk Analyst

Southfield, MI - USA

Monthly Salary: Not Disclosed

Posted on: 11-09-2025

Vacancies: 1 Vacancy

Job Summary

A Top Place to Work!

We believe in small businesses and the people who grow them. At Credibly we leverage cutting-edge data science technology partner relations and customer support to provide business owners with accelerated access to right-sized capital solutions. From working capital loans and merchant cash advances to lines of credit we offer a suite of financing products that can accommodate nearly any stage of business development or credit profile.

Founded in 2010 with offices in Michigan New York and Arizona we have provided access to over $1 billion to more than 20000 small businesses nationwide. On top of being nominated as one of Crains 50 fastest growing companies in New York and making several appearances on the Inc. 500 list Credibly is annually recognized for having one of the Best Blogs For Small Businesses by several media outlets.

The Opportunity

The IT Helpdesk Analyst at Credibly provides essential first-line technical support to internal users ensuring smooth operation of IT systems and quick resolution of issues This role is crucial for maintaining employee productivity and satisfaction The ideal candidate is customer-focused technically proficient in common hardware and software and an excellent problem-solver.

What You Will Do:

Provide timely and effective technical support to end-users via phone email or in-person

Troubleshoot and resolve hardware software and network connectivity issues

Install configure and maintain desktop computers peripherals and software applications

Manage user accounts permissions and access rights for Active Directory Google Workspace and AWS IAM

Document support activities solutions and user guides

Escalate complex issues to senior IT staff or specialized teams

Assist with IT asset inventory and management

Onboard new employees by preparing and deploying hardware (laptops monitors etc.) and configuring user accounts and permissions in various systems.

Use AI-powered tools to automate responses for tickets related to common issues that users can resolve themselves using the knowledge base.

Manage the help desk ticketing system ensuring all tickets are logged tracked and updated in a timely manner.

Who You Are:

Associates degree in Information Technology Computer Science or a related field or equivalent experience

1-2 years of experience in an IT helpdesk or technical support role

Strong knowledge of Windows and macOS operating systems

Familiarity with Microsoft Office Suite and common business applications

Excellent problem-solving and troubleshooting skills

Strong customer service orientation and communication abilities

What Makes You Special:

Relevant IT certifications (eg CompTIA A Network Microsoft Certified Desktop Support Technician)

Experience with helpdesk ticketing systems

Familiarity with Active Directory and basic network administration

How You Will Benefit:

Flexible working conditions via hybrid remote/in-office work
Generous PTO package
8 Paid Company Holidays
Paid Parental Leave Bereavement and Jury Duty
401k with company match (and 100% vesting after 2 years)
Medical insurance through BCBSM or BCN
Dental and Vision provided by BCBS
HSA and FSA available including LPFSA and Dependent Care
Company paid life insurance and short-term disability
Additional optional insurances

Required Experience:

A Top Place to Work!We believe in small businesses and the people who grow them. At Credibly we leverage cutting-edge data science technology partner relations and customer support to provide business owners with accelerated access to right-sized capital solutions. From working capital loans and mer...