Patient Experience Coach RN

Hello Humankindness

Dignity Healths Mercy Gilbert Medical Center is nationally known for our holistic approach to medicine and here you are a part of a golden thread of compassionate care that connects staff and patients. While walking through the Healing Gardenwith its intertwined pathways garden areas and fountainsyoure reminded of our dedication to honoring the whole person. Embracing total well-being then seeing patients and their loved ones respond positively is personally rewarding to you. Dignity Health is one of the largest healthcare systems in the West with over 40 hospitals in Arizona California and Nevada. Mercy Gilbert is a modern 212-bed acute care not-for-profit community hospital in the Phoenix areas East Valley. We offer a full breadth of care from emergency and cardiovascular to pediatric orthopedic and diagnostic services. Since opening in June 2006 we have been named the #1 Small-Sized Acute Care Hospital by Arizona Business Magazine and the #1 Healing Hospital in the Nation by Baptist Healing Trust. Weve also been named Business of the Year by the Gilbert Chamber of Commerce. Youre proud of these awards but even more youre proud of the solace serenity and reprieve youre able to provide here. Living in Phoenixs relatively new suburb of Gilbert Arizona you treasure its old-world charm mixed with modern-day luxuries. This urban center has all the shopping restaurants and culture your heart desires with all the outdoor activities your spirit needs. There are nearby lakes for boating wakeboarding and water skiing while Flagstaff and Sunrise offer winter skiing and snowboarding. Arizona has four professional sports teams and youre a year-round fan. You look forward to all the activities but then again at the end of a busy day taking a moment to relax poolside and reflect. The scenery the climate and the culture present the perfect backdrop for your healing work at Mercy Gilbert. Now is the perfect time to come grow your career with one of Arizonas Most Admired Companies.

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In partnership with the Dignity Health Director of Patient Experience this position serves as a leader of system wide initiatives designed to significantly improve the patient and family experience. As a resource on PEX issues this person provides direction expertise leadership education and supportive resources to the assigned facilities. Incorporating human factors principles and evidenced based practice this person will lead and assist facility leadership and staff in the successful achievement of identified goals with a focus on improving patient safety and reducing exposures of the organization. With minimal supervision this strategic business partner will support performance improvement and identifying gaps and solutions through data analysis presentation and action for the hospital and be responsible for on-site direct observation of front line staff. The coach will provide feedback and coaching to caregivers and leaders with respect to the observations of specific behaviors. The behaviors under observation are a standard for across Dignity Health. The intended purpose of these behaviors is to achieve an exceptional experience for patients and as a demonstration of humankindness to patients families and co-workers. This position takes a leadership role and skills to assess the patient experience. This position customizes his/her approach to best align with each organizations starting point and day-to-day/week-to-week analysis of specific behaviors and data. This position is a key driver in implementing the Dignity Health Way of patient experience serving as a highly visible coach to front line caregivers staff and providers. This work will be done during various shifts including some week-end and p.m. shifts.

Minimum:

BSN

Three years or more experience as an RN

Current AZ state RN license in good standing

American Heart Association BLS

Crucial Conversations.

Measurevention experience

Ability to manage ones own schedule and proactively improve the patient experience

Possess strong communication skills and effective interpersonal professional and leadership capabilities.

Ability to present information to a wide variety of audiences in a formal and informal setting.

Effective verbal and written interpersonal and communication skills.

Ability to utilize PC-based software

Experience with statistical analysis and interpretation of data along with strong analytic and problem solving skills

Strong organization and research skills.

Preferred:

1 year in management /supervisory (charge nurse shift lead) or similar healthcare leadership role with five (5) years or more experience preferred.

ED position Emergency Medicine experience preferred