Customer Service Lead
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Lubrication Equipment & Supply a SunSource company is located in Phoenix AZ and Elko NV and is the premier lubrication products accessories and lubrication systems provider to heavy industry in the Southwest United States.
$0 - $1 an hour
Customer Service Representative Lead
GENERAL DESCRIPTION
The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom non-standard value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.
WORK EXPERIENCE REQUIREMENTS
5 plus years related experience and/or training; or Bachelors degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
Must be able to successfully function in a fast paced high volume environment utilizing Microsoft Office tools such as Word Excel etc.
Knowledge of industrial hose and gasket industry preferred
POSITION REQUIREMENTS
Sell industrial hose and gasket products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features quotes prices and credit terms and prepares sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepares reports of business transactions in company database
Works with account managers to keep account activities up to date
Investigates and resolves customer problems with deliveries
EDUCATION REQUIREMENTS
High school diploma or equivalent
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process please contactemailprotectedto request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source Privacy Policy
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
As one of North America's leading distributors for mobile and industrial applications, our solutions-based approach supports OEM & MRO customers with their needs in fluid power, fluid process, fluid conveyance, industrial supplies, and service & repair capabilities.
