Payments Account Specialist

Looking for your next career challenge Or just poking around Whether curiosity or ambition brought you here Avantio could be exactly what youre looking for!

Who are we

We dont want to bore you with another endless company biography. Heres a quick snapshot of what we do! We build cloud-based software to help vacation rental agencies manage and distribute their properties in our all-in-one tool . Moreover we create custom websites for our clients.

Want to know more Here you can get to know us better technology and innovation are just a part of it. The real engine behind Avantio is our people . Were a Valencian Saas company with a global mindset and 200 professionals from 28 different nationalities . Our HQ is located in sunny Valencia we recently opened an office in Mexico and we have a sales team working remotely from Florida (USA) .

What brings us together Our experience professionalism and passion for what we do.

Ready to join the team

What youll be doing (and who with)

Were looking for a Customer Success Specialist to be the trusted partner for our customers ensuring they get the most value from our solutions.

Your impact:

• Build strong long-term relationships with clients.
• Act as the main point of contact and resolve inquiries quickly.
• Drive product adoption and customer satisfaction.
• Spot growth opportunities within accounts.
• Collaborate with product support and tech teams to deliver seamless experiences.
• Share customer insights to shape future improvements.

What are we looking for

• Native English speaker.
• High level or bilingual in Spanish
• 2 years of work experience in sales or account management.
• Solid knowledge of software products (SaaS).
• Payments knowledge.
• Excellent communication and negotiation skills.
• Ability to solve problems in an efficient and customer oriented manner.
• Proficient in the use of CRM such as Salesforce and other customer management tools.

Useful:

• Previous experience in account management in the software or vacation rental sector.
• Familiarity with B2B and sales processes.
• Attention to detail strong organizational skills and a focus on the quality of work.
• Ability to work in a dynamic and goal-based environment.
• Average knowledge of excel.

What do we offer

Yes we have fresh fruit at the office coffee tea and several types of milk. We also have a ping-pong table and fun Xmas dinners . But we know those arent what will make you join the team.

Lets go to what really matters

Stable full-time contract

Salary: 20-22k bonus.

Flexibility that fits your life: hybrid work (3 days at home 2 at the office each week) flexible working hours an afternoon off for childrens birthdays and support during their first days at school. We care about your life outside of work

Keep learning! Free Spanish and English lessons as well as training on tools and skills relevant to your role and team.

Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company) or you can travel to work with colleagues for free.

Days off: 22 days of PTO 24th and 31st of December.

And much more! Reduced price in several services just for belonging to Avantio: health insurance healthy meals at the office MyRealFood App gym and outdoor sports.

Avantio is an equal opportunity employer . You are welcome for who you are no matter where you come from what you look like or who you love. Your story perspective and individuality make us stronger and more innovative. Moreover we provide the necessary tools and opportunities to grow professionally. You will be challenged to develop your professional career!

If youve made it this far You might be very interested in joining our team! Theres plenty more to experience that we cant fully explain here. Join us and make an impact!