ServiceNow Analyst / Developer

Tallahassee, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

The Contractors Resource shall be available to perform services Monday Friday during the agreed upon scheduled hours each week. Resource shall be required to be onsite for key implementation activities when requested by the Contract Manager or delegate.

Systems Analyst
1. Configuring integrating and implementing ServiceNow activities including the following modules and functionality:
  1. Case Management;
  2. Major Case Management;
  3. Change Management;
  4. Problem Management;
  5. Incident Management;
  6. Service Request Management;
  7. Knowledge Management;
  8. Workspace Management;
  9. Reporting;
  10. Dashboards;
  11. Self-Service Portal (Customer);
  12. Technician Portal; (Employee);
  13. Service Level Management;
  14. Workflow/Flow and Rules Management;
  15. Configuration Management;
  16. Customer Satisfaction Surveys;
  17. Virtual Agent;
  18. Live Chat;
  19. Performance Analytical; and
  20. Agile Development.
2. Develop ServiceNow workflows and flows.
3. Implement and configure the Service Level Management platform from ServiceNow.
4. Configure dashboards automated workflows flows self-service portal live chat and virtual agent.
5. Perform ServiceNow CSM upgrades including module configuration integration testing and customizations.
6. Participate in defect management and triage functions working cross- functionally to resolve issues.
7. Maintain detailed documentation of application design and code generation techniques.
8. Participate in testings (new features re-testing regression smoke release testing)
9. Develop and deliver training and knowledge transfer related to ServiceNow.

Qualification Requirements

Minimum Experience.
1. Minimum of three (3) years experience configuring designing and developing in the ServiceNow Platform.
2. Experience with data extractions and conversions.
3. Knowledge of State and Federal laws applicable to the implementation of an information technology solution.
4. Development experience in JavaScript HTML XML Json and SQL.
5. Experience integrating with Microsoft.
6. Experience integrating with a third-party system.
7. Knowledge in using Discovery to populate the CMDB implementing Service Mapping for business service visualization
8. Knowledge of CSM
9. Strong verbal and written communication skills and experience communicating with multiple levels of Department staff from leadership (e.g. Project Director) to technical and functional staff as well as with external stakeholders.
10. ServiceNow Certifications:
  1. Certified System Administrator (CSA)
  2. Certified Application Developer (CAD)
11. Knowledge of industry and State information technology requirements.
12. Experience with Project Management
13. Knowledge of State procurement and contract monitoring requirements

Preferred Experience

Minimum of five (5) years experience configuring designing and developing in the ServiceNow Platform
ServiceNow Certifications:
1. Certified Implementation Specialist IT Service Management (CIS- ITSM)
2. Certified Implementation Specialist Customer Service Management (CIS-CSM)
Experience with data extractions and conversions
Experience Performance Tunning
Experience with Data Security
Experience configuring custom email templates
Experience implementing security policies using ACLs (Access Control Lists) roles groups and authentication mechanism

Required Skills : servicenow

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No

Responsibilities The Contractors Resource shall be available to perform services Monday Friday during the agreed upon scheduled hours each week. Resource shall be required to be onsite for key implementation activities when requested by the Contract Manager or delegate. Systems Analyst...

Responsibilities

Systems Analyst
1. Configuring integrating and implementing ServiceNow activities including the following modules and functionality:
  1. Case Management;
  2. Major Case Management;
  3. Change Management;
  4. Problem Management;
  5. Incident Management;
  6. Service Request Management;
  7. Knowledge Management;
  8. Workspace Management;
  9. Reporting;
  10. Dashboards;
  11. Self-Service Portal (Customer);
  12. Technician Portal; (Employee);
  13. Service Level Management;
  14. Workflow/Flow and Rules Management;
  15. Configuration Management;
  16. Customer Satisfaction Surveys;
  17. Virtual Agent;
  18. Live Chat;
  19. Performance Analytical; and
  20. Agile Development.
2. Develop ServiceNow workflows and flows.
3. Implement and configure the Service Level Management platform from ServiceNow.
4. Configure dashboards automated workflows flows self-service portal live chat and virtual agent.
5. Perform ServiceNow CSM upgrades including module configuration integration testing and customizations.
6. Participate in defect management and triage functions working cross- functionally to resolve issues.
7. Maintain detailed documentation of application design and code generation techniques.
8. Participate in testings (new features re-testing regression smoke release testing)
9. Develop and deliver training and knowledge transfer related to ServiceNow.

Qualification Requirements

Minimum Experience.
1. Minimum of three (3) years experience configuring designing and developing in the ServiceNow Platform.
2. Experience with data extractions and conversions.
3. Knowledge of State and Federal laws applicable to the implementation of an information technology solution.
4. Development experience in JavaScript HTML XML Json and SQL.
5. Experience integrating with Microsoft.
6. Experience integrating with a third-party system.
7. Knowledge in using Discovery to populate the CMDB implementing Service Mapping for business service visualization
8. Knowledge of CSM
9. Strong verbal and written communication skills and experience communicating with multiple levels of Department staff from leadership (e.g. Project Director) to technical and functional staff as well as with external stakeholders.
10. ServiceNow Certifications:
  1. Certified System Administrator (CSA)
  2. Certified Application Developer (CAD)
11. Knowledge of industry and State information technology requirements.
12. Experience with Project Management
13. Knowledge of State procurement and contract monitoring requirements

Preferred Experience

Minimum of five (5) years experience configuring designing and developing in the ServiceNow Platform
ServiceNow Certifications:
1. Certified Implementation Specialist IT Service Management (CIS- ITSM)
2. Certified Implementation Specialist Customer Service Management (CIS-CSM)
Experience with data extractions and conversions
Experience Performance Tunning
Experience with Data Security
Experience configuring custom email templates
Experience implementing security policies using ACLs (Access Control Lists) roles groups and authentication mechanism