L2 Technical Support Engineer

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

As an L2 Technical Support Engineer you will serve as a key escalation point for advanced hardware software and network-related issues. You will collaborate with internal teams to resolve complex technical problems ensure excellent customer service and maintain high service standards.

Key Responsibilities:

Provide advanced support for escalated technical issues involving hardware software and networking.
Troubleshoot complex problems across Windows Linux and macOS environments.
Collaborate with cross-functional teams (SMEs internal departments) to resolve incidents.
Document resolutions and best practices in the internal knowledge base.
Ensure clear and timely communication with end users.
Continuously update technical knowledge through self-learning and training.

Must-Have Qualifications:

Minimum 3 years of experience in technical support or similar roles.
Strong troubleshooting skills for hardware software and network issues.
Proficient in Windows Linux and macOS operating systems.
Familiar with TCP/IP DNS DHCP and general network configurations.
Experienced in using remote support tools and ticketing systems.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively.

Preferred/Bonus Qualifications:

Fluent in English (C1 level or higher).
Bachelors degree in IT Computer Science or related field.
Experience with IP/cloud-based surveillance systems is a plus.
Knowledge of security camera technologies cloud platforms and network topologies. (CCTV or Smarthome Security)
Certifications: CCNA CompTIA Network CompTIA Cloud CompTIA Linux/LPIC-1&2 (preferred but not required).
Strong background in Linux administration and networking applications.
Experience in supporting US customers but can consider Western UK and Australian

Candidates with in-house IT support or corporate environment experience are preferred.

Job Description: As an L2 Technical Support Engineer you will serve as a key escalation point for advanced hardware software and network-related issues. You will collaborate with internal teams to resolve complex technical problems ensure excellent customer service and maintain high service standard...