Business Administrator / Technical Writer

Role: Business Administrator / Technical Writer

Location: Calgary AB or Brampton ON

Contract

Experience in Telco is must Experience in Docsis PON Virtualizarion Telemetry Standards such as Cablelabs SCTE NCTA vCMTS is preferred

Job Summary: We are seeking a highly organized and detail-oriented Business Administrator / Technical Writer to join our project management team. This individual will play a key role in capturing structuring and communicating complex technical information across the program. The role involves developing clear accurate and accessible documentation to support network operations engineering teams and executive stakeholders. They will translate highly technical concepts spanning DOCSIS PON virtualization telemetry and proactive network maintenance into structured deliverables such as service management plans KPI catalogs runbooks playbooks and knowledge articles.

Working closely with engineers architects and program leads they will ensure consistency clarity and accuracy across all documentation aligning with internal frameworks and industry standards (CableLabs SCTE NCTA). They will also contribute to building scalable documentation processes standard templates and layered frameworks (physical logical and customer-experience perspectives) to support ongoing network evolution.

This role requires a balance of strong writing and editing skills technical curiosity and the ability to synthesize complex data into actionable insights.

Key Responsibilities

1. Documentation Development

• Author and maintain technical content including Service Management Plans (SMPs) KPI catalogs process runbooks playbooks technical network diagrams and technical standards.
• Translate complex DOCSIS PON virtualization telemetry and AI/automation concepts into audience-appropriate language.
• Develop layered documentation frameworks (physical logical customer experience) to align with industry best practices.

1. Collaboration & Knowledge Gathering

• Work closely with engineers architects program managers and leadership to capture technical insights.
• Facilitate interviews workshops and information-gathering sessions to ensure documentation reflects both technical accuracy and operational needs.
• Act as a documentation liaison across workstreams to ensure alignment with broader vCMTS and network strategy initiatives.

1. Quality & Consistency

• Establish and maintain documentation standards templates and style guides.
• Ensure all documentation meets internal and external compliance accessibility and industry standards (CableLabs SCTE NCTA).
• Conduct peer reviews and edit documentation for clarity structure and consistency.

1. Process & Insights

• Build scalable documentation processes and repositories that support ongoing knowledge management.
• Incorporate feedback loops and version control practices to keep documentation accurate and up to date.
• Provide executive-friendly summaries visuals and communication materials that highlight key insights from technical data.

Key Skills & Competencies

• Technical Writing Excellence Ability to convey complex network and engineering concepts clearly and concisely.
• Network Domain Knowledge Familiarity with DOCSIS virtualization telemetry AI/automation and HFC/DAA architectures.
• Structured Thinking Skilled at layering content (physical/logical/customer experience) for multiple audiences.
• Collaboration Strong interpersonal skills for working with technical experts and leadership.
• Attention to Detail Ensures accuracy consistency and compliance in all documentation.
• Adaptability Comfortable and able to work in a fast-moving environment where network technologies and priorities evolve rapidly.
• Excellent written and verbal communication skills
• Proven experience in business administration and technical writing preferably within a project management environment.
• Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook Visio). Project management software knowledge would be an asset

Optional Additional Skills:

• Knowledge of content management systems and document control processes.
• Certification in project management (e.g. PMP CAPM) or technical writing (e.g. CPTC) is an asset.
• Familiarity with project management methodologies and tools is a plus.