Techno-Functional Project ManagerÂ

Job Title: Techno-Functional Project Manager

Duration: 6 Months

Location: Dallas TX

Job Description:

Techno-Functional Project Manager on a 12 month contract

We are seeking an experienced Techno-Functional Project Manager on a 12 month contract to lead the global deployment of ServiceNow HR Service Delivery (HRSD) with a primary focus on Employee Self-Service (ESS).

The successful candidate will manage program execution business process transformation and system integration ensuring ServiceNow HRSD seamlessly integrates with backend HR applications such as Workday Oracle HCM SAP SuccessFactors or PeopleSoft. This is a high-visibility role driving employee experience transformation on a global scale.

Key Responsibilities

Program & Project Leadership

• Lead the end-to-end global implementation of ServiceNow HRSD focusing on Employee Self-Service.
• Define and manage program governance budgets schedules and deliverables.
• Coordinate across global regions to execute phased rollouts.
• Oversee system integrators vendors and internal HR/IT teams.

Functional & Business Process Expertise

• Act as a SME in HR Service Delivery processes (case management knowledge management employee self-service lifecycle events).
• Gather and document global HR requirements aligning them with ServiceNow HRSD functionality.
• Drive process harmonization across countries while supporting compliance and local statutory requirements.
• Define workflows service catalogs and knowledge base design for ESS.

Technical & Integration Oversight

• Manage integration between ServiceNow HRSD and backend HR platforms (Workday Oracle HCM SAP SuccessFactors PeopleSoft).
• Define security role-based access and workflow automation strategy.
• Oversee data migration testing cycles (SIT UAT) and production cutover.
• Ensure integration stability and alignment with enterprise architecture standards.

Stakeholder & Change Management

• Act as the primary liaison with HR IT Shared Services and external partners.
• Oversee employee adoption programs training and communication plans.
• Deliver progress updates KPIs and RAG dashboards to executive sponsors.
• Ensure alignment with corporate HR transformation strategy and shared services goals.

Deliverables & Success Measures

• Global ServiceNow HRSD ESS rollout delivered per agreed country roadmap.
• Fully integrated ESS with backend HR applications enabling real-time employee transactions and data sync.
• 80% employee adoption within 3 months of rollout.
• Reduced HR case resolution times and increased self-service utilization.
• Transition to steady-state support with defined service SLAs.

Required Qualifications

• 10 years of IT/HRIS project management experience.
• At least 5 7 years managing ServiceNow HRSD implementations including ESS.
• Strong HR process expertise in employee self-service HR case/knowledge management and lifecycle events.
• Proven track record integrating ServiceNow with Workday Oracle HCM SAP SuccessFactors or PeopleSoft.
• Demonstrated ability to manage global vendors SIs and regional stakeholders.
• Excellent communication executive reporting and stakeholder management skills.
• PMP Prince2 or equivalent certification preferred.

Preferred Skills

• Experience in shared services or HR BPO transitions.
• Knowledge of global HR compliance and workforce regulations.
• Familiarity with broader ServiceNow platform capabilities (ITSM ITOM etc.).
• Background in employee experience transformation and digital HR platforms.
  
  
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