Amazon Connect Techno Program manager
Amazon Connect Techno Program manager
Posted on :
10-09-2025
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1 Vacancy
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Job Description
Title: Amazon Connect Techno Program manager role
Hybrid for NYTX MO CA remote for non-locals
Visa: Any Visa Except GC
Role Overview:
We are seeking a highly skilled Technical Program Manager to lead the design deployment and optimization of Amazon Connect across our enterprise. This role requires deep technical expertise strong program management skills and a passion for transforming customer experience through cloud-based contact center technologies.
Key Responsibilities:
Lead end-to-end delivery of Amazon Connect implementations including contact flows integrations and reporting.
Collaborate with cross-functional teams (IT Operations Customer Service Compliance) to define requirements and success metrics.
Manage project timelines budgets and resources across multiple workstreams.
Oversee integration with CRM platforms (e.g. Salesforce ServiceNow) WFM tools and analytics systems.
Drive adoption of AI/ML features such as Amazon Lex Polly and Contact Lens to enhance customer experience.
Ensure system scalability security and compliance with industry standards.
Provide technical leadership and guidance to internal teams and external partners.
Communicate program status risks and milestones to stakeholders and executive leadership.
Required Skills & Qualifications:
Bachelors degree in Computer Science Engineering or related field (Masters preferred).
10 years of experience in technical program management preferably in cloud contact center or enterprise SaaS.
Hands-on experience with Amazon Connect and AWS services (Lambda S3 Kinesis etc.).
Strong understanding of contact center operations IVR design and customer experience metrics.
Excellent communication stakeholder management and problem-solving skills.
Familiarity with Agile/Scrum methodologies and tools like Jira or Confluence.
AWS certifications (e.g. Solutions Architect Cloud Practitioner) are a plus.
Preferred Experience:
Experience deploying Amazon Connect in multi-region or enterprise environments.
Knowledge of voice architecture SIP and telephony integrations.
Exposure to sentiment analysis real-time analytics and automation in customer service.
Hybrid for NYTX MO CA remote for non-locals
Visa: Any Visa Except GC
Role Overview:
We are seeking a highly skilled Technical Program Manager to lead the design deployment and optimization of Amazon Connect across our enterprise. This role requires deep technical expertise strong program management skills and a passion for transforming customer experience through cloud-based contact center technologies.
Key Responsibilities:
Lead end-to-end delivery of Amazon Connect implementations including contact flows integrations and reporting.
Collaborate with cross-functional teams (IT Operations Customer Service Compliance) to define requirements and success metrics.
Manage project timelines budgets and resources across multiple workstreams.
Oversee integration with CRM platforms (e.g. Salesforce ServiceNow) WFM tools and analytics systems.
Drive adoption of AI/ML features such as Amazon Lex Polly and Contact Lens to enhance customer experience.
Ensure system scalability security and compliance with industry standards.
Provide technical leadership and guidance to internal teams and external partners.
Communicate program status risks and milestones to stakeholders and executive leadership.
Required Skills & Qualifications:
Bachelors degree in Computer Science Engineering or related field (Masters preferred).
10 years of experience in technical program management preferably in cloud contact center or enterprise SaaS.
Hands-on experience with Amazon Connect and AWS services (Lambda S3 Kinesis etc.).
Strong understanding of contact center operations IVR design and customer experience metrics.
Excellent communication stakeholder management and problem-solving skills.
Familiarity with Agile/Scrum methodologies and tools like Jira or Confluence.
AWS certifications (e.g. Solutions Architect Cloud Practitioner) are a plus.
Preferred Experience:
Experience deploying Amazon Connect in multi-region or enterprise environments.
Knowledge of voice architecture SIP and telephony integrations.
Exposure to sentiment analysis real-time analytics and automation in customer service.
Cheers
Lipika Mohanty (LIZA)
Direct: / EXTN 1031
440 Benigno Blvd Unit#A 2nd Floor. Bellmawr NJ 08031
Interstate Business Park
Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.
Employment Type
Full-time
Key Skills
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