Technical Support consultant with Japanese
Technical Support consultant with Japanese
Posted on :
10-09-2025
Employer Active
1 Vacancy
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Job Description
QUALIFICATIONS:
MANDATORY
- Excellent communication skills (written and spoken) in Japanese and English
- 5 years of Experience with customer support/service in Technology domain preferably large scale systems
- Candidate should be willing to work in shifts - 12:00 AM to 9:00 AM (PST) 12:30 PM to 9:30 (IST)
PREFERRED
- Exposure to cloud computing
- Exposure to Microsoft/Amazon/Rackspace cloud computing technologies
- Exposure to Windows Azure
SKILLS
SOFT SKILLS
- Must be able to quickly develop trust and rapport with customers (most of the time they are of this profile: Enterprise Architects CxOs Development & Test Management IT Directors)
- Strong communications skills in spoken and written English
- Effective polished interaction with customer Microsoft Services Support andAzuredevelopment teams at the appropriate technical depth
- Ability to work independently
- Must be a great Customer advocate
TECHNICAL SKILLS (Preferred/Optional)
- Understanding of cloud vs. on premise computing. Solid understanding of fundamentals of cloud computing.
- Technical understanding of theAzurePlatform and architecture
- A strong knowledge of the Microsoft Windows platform
- Familiarity with networking concepts including VIPs NAT DNS
- .NET 3.0/3.5/4.0.
- Visual Studio Languages (VB C/C#/C)
- SQLAzure/ SQL Server
- Distributed application architecture
- Application Lifecycle Management (ALM)
- Service Oriented Architectures (SOA).
- Familiarity with load balancing geo-redundancy CDN and VPN technologies preferred
- Familiarity with Virtualization concepts and virtual system administration
- Familiarity with Hyper-V configuration and administration
RESPONSIBILITIES SUMMARY:
- Help customers adopt the services by providing lite advisory support on migration architecture development and deployment topics by answering simple how to questions and for more complex asks pointing customers to the best self-service resources available online and when applicable making partner referrals via Pinpoint.
- Identify incident trends (by customers) and help customers with root-cause analysis of these trends as able based on required access to tools reports and teams
- Administer the Windows Azure Optimization Report remote diagnostics tool providing results to customers via a regular report (manual at launch automated longer term)
- Help drive improved support CPE for customers using WindowsAzure
- Conduct initial customer onboarding session to clarify how to get the most out of theirProfessional Direct servicespurchase along with helpfulAzureonboarding self-service resources
- Serve as the primary contact forProfessional DirectforAzurecustomers with reactive support escalationsproviding local business hours escalation assistance advocacy and support (USUK Canada).
- As a global team the role might need to be work in flexible hours and would require the individual to work in customer time zones.
- Quickly develop client relationships and trust and ensure client/partner expectations are being set and met
- Work in collaboration with multiple Microsoft teams includingAzureSupport Depth Queues Operations Engineering and Commerce/Billing to drive resolution of escalated tickets
- Create and deliver new IP forProfessional Direct(i.e. webinars tips & tricks takeaways)
- Communicate escalation findings clearly and confidently to executive levels within the customer and within Microsoft
- Listen to and communicate the voice of the customers within Microsoft
- Provide training and documentation feedback updating role documentation as needed.
Thanks & Regard
Sandeep
Required Experience:
Contract
Employment Type
Full Time
Key Skills
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