Senior Associate, Health & Benefits

In this role you will support multinational clients by delivering consulting and broking services to their regional HR teams and/or headquarters with a focus on optimizing their employee benefits programs. Key tasks associated with this role will be:
Coordinating services to regional HR/headquarters
Serve as the primary day-to-day contact for clients providing local country updates and escalating issues as needed.
Advise on strategies to enhance regional benefits management including effective use of providers such as insurers benefits vendors and third-party administrators.
Keep abreast of legislative and market changes to proactively identify client impact and opportunities.
Support the adoption and use of tools such as Benefits Engine and Benefits Insights to maximize data value.
Identify opportunities to integrate benefits consulting with other services offered by Willis Towers Watson.
Coordinating local consulting and broking services
Work with the Global Benefits Center (GBC) to ensure updates to the status trackers and population of data in the appropriate benefits inventory tools or databases.
Effectively manage projects using established project management tracker and technology to deliver a successful project across all countries.
Work with relevant parties (including the local H&B teams) to ensure local broker-of-record letters (or similar) and statements of work are in place; With support from the GBC engage in dialogue with in-country consultants/brokers as needed to ensure local issues are resolved.
Participate in regular (as necessary) calls both internally and with the clients to communicate progress and resolve outstanding matters.
Review local broker reports and other communications to ensure consistency of style and message as appropriate.
Deal with issues that arise and escalate as appropriate.
Ensure that the wider H&B team is kept appraised of issues and brought into conversations as necessary.
Develop regional financial and stewardship reports as required

• Minimum 3 years of experience working within HR or in a benefits program related capacity experience managing insured benefit programs is preferred
• General understanding of the benefits program within APAC especially for insured programs deep country specific knowledge is a plus
• Excellent project management skills and ability to multitask several projects simultaneously
• Analytic skills and attention to details
• Experience working collaboratively with other team members
• Effective communication in English including written verbal and presentation
• Ability to communicate in a second language is a plus
• Ability to participate in meetings outside of regular working hours
• Knowledge of Microsoft Office applications
• BA/BS degree preferred

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support hybrid working and this role will be considered on a hybrid basis.