ETRM Operator (PT)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Info
- seniority: medior L2 - senior L1
- remote: 2 Office
Task
- Act as the first line of coordination for incoming IT support tickets.
- Evaluate and assign tickets in collaboration with the Head of IT Operations.
- Track the status of open and aging tickets ensuring timely follow-ups with team members and end users.
- Ensure adherence to ticketing and support processes across the team.
- Recommend and implement improvements to the ticket handling workflow to streamline operations.
- Collaborate with stakeholders to fine-tune and structure PBIs (Product Backlog Items) including writing descriptions and helping set priorities.
- Support communication between users and the Operations team especially in cases of delayed user response.
- Over time pick up and resolve selected high-priority incidents (P1/P2) as needed.
Requirement
- 3 years of experience in IT operations service coordination or application support.
- Strong organizational and communication skills.
- Proven ability to prioritize tasks and manage multiple stakeholders.
- Experience with ticketing systems (Azure DevOps is an advantage).
- Strong focus on process efficiency and continuous improvement.
- Exposure to cutting-edge energy trading technologies.
- Opportunity for professional growth and technical development.
- Flexible work arrangements and a supportive complex IT migration and integration projects
Nice to have
- Familiarity with ETRM systems especially Endur.
- Experience working in or supporting Energy Trading or Commodities businesses.
- Exposure to Agile/Scrum methodologies and backlog grooming.
Key Skills
- Forklift
- Calipers
- Basic Math
- Heavy Equipment Operation
- Math
- Packaging
- Mechanical Knowledge
- Paving
- Fireworks
- Clamp Truck
- Excavator
- Manufacturing
About Company
Állást keresel? Válassz inkább életformát! Egyszerű állás helyett inkább tanulj, fejlődj érdekes hazai és külföldi projekteken. Inspirálódj jó emberek közt! Válj vezetővé nálunk! Abban hiszünk, hogy akkor találod meg a számításodat, ha egy olyan szakmai műhelyben biztosítunk neked mun ... View more
