ETRM Operator (PT)
ETRM Operator (PT)
Posted on :
10-09-2025
Employer Active
1 Vacancy
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Job Description
Info
- seniority: medior L2 - senior L1
- remote: 2 Office
Task
- Act as the first line of coordination for incoming IT support tickets.
- Evaluate and assign tickets in collaboration with the Head of IT Operations.
- Track the status of open and aging tickets ensuring timely follow-ups with team members and end users.
- Ensure adherence to ticketing and support processes across the team.
- Recommend and implement improvements to the ticket handling workflow to streamline operations.
- Collaborate with stakeholders to fine-tune and structure PBIs (Product Backlog Items) including writing descriptions and helping set priorities.
- Support communication between users and the Operations team especially in cases of delayed user response.
- Over time pick up and resolve selected high-priority incidents (P1/P2) as needed.
Requirement
- 3 years of experience in IT operations service coordination or application support.
- Strong organizational and communication skills.
- Proven ability to prioritize tasks and manage multiple stakeholders.
- Experience with ticketing systems (Azure DevOps is an advantage).
- Strong focus on process efficiency and continuous improvement.
- Exposure to cutting-edge energy trading technologies.
- Opportunity for professional growth and technical development.
- Flexible work arrangements and a supportive complex IT migration and integration projects
Nice to have
- Familiarity with ETRM systems especially Endur.
- Experience working in or supporting Energy Trading or Commodities businesses.
- Exposure to Agile/Scrum methodologies and backlog grooming.
Employment Type
Full-Time
Key Skills
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